Intake Specialist (Onsite Bellevue, WA)

About the role

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

About this position

The Intake Specialist is responsible for assisting with more advanced Intake tasks such as archive and purge requests, custom requests, email/file conversions, job requirements scoping, workflow improvements, evidence disposition and documentation, while maintaining high levels of quality. This role possesses a working knowledge and skill set that can be applied to perform the core duties of the Intake Technician role with little to no supervision.

Responsibilities

• Assist with scoping of custom requests with other departments and provide accurate timelines for completion of work
• Perform advanced pre-processing functions using Forensic tools to search and/or cull data per client requests
• Identify Mac OS data and perform advanced pre-processing tasks to properly handle Mac Mail files
• Perform email conversion of Mac Mail to PST using commercial tools
• Identify Gmail data types and perform email conversion using proprietary tools
• Proactively identify areas for improved workflow, quality, internal documentation and processes to maximize system resources and efficiencies as applicable
• Assist with process improvements via testing, providing feedback, etc.
• Contribute to positive working environment as team player; willingly accept additional challenges and help drive issues to resolution
• Assist with training and other internal initiatives as needed
• Handle physical media while maintaining proper Chain of Custody, generate reports and conduct data backups, extraction/restoration, and pre-processing using forensic applications and methods
• Work proactively on job requests from a queue while effectively communicating job status and potential issues with Intake Manager\Queue Manager
• Use password cracking software and industry known forensic tools
• Perform thorough quality checks on client data and work product at multiple stages to ensure quality and maintain a sense of urgency on high priority and critical requests
• Perform administrative duties relevant to project maintenance (billing, reporting, etc.)
• Help maintain a clean and well-organized computer lab at all times
• Perform other related duties as assigned

Qualifications

• High School degree or equivalent experience
• Typically requires 3 to 5 years of handling sensitive data, preferably in an electronic discovery environment
• Proficient with Microsoft Office (Word, Excel, Outlook, Power Point) and both Microsoft Windows and Mac OS environments
• Must have strong attention to detail and a high level of organization\categorization skills – this is an absolute "must have" and must be able to complete work with a positive, solution-focused attitude
• Ability to solve problems, prioritize, and multi-task in a fast-paced deadline-driven environment
• Excellent verbal, written, and interpersonal communication skills with customer service focus
• Ability to work successfully in a team environment as well as independently
• Ability to maintain strict confidentiality
• Self-motivated and self-directed, with the ability to take initiative and solve problems
• Ability to quickly learn new applications and processes

Preferred qualifications

• Knowledge of industry forensic and data transfer tools such as EnCase, FTK, BlackLight, FileZilla, Aid4Mail, Aspera, etc. is preferred
• Familiarity with chain of custody procedures and an understanding of data collection & preservation principles is preferred
• Associate's degree, two-year certification, Bachelor's Degree, or equivalent work experience/certifications preferred
• Previous experience preferred in computer forensics, eDiscovery, information technology, or law firm litigation support preferred but not required

Work environment

• Duties are performed in a typical office environment while at a desk or computer table
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends)

Benefits

• Medical, dental, vision, and a 401k with company match
• Company paid benefits including Life & AD&D, short and long-term disability, telemedicine, and other wellness plans
• Generous Flexible PTO program and paid volunteer days
• Voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance
• Eligibility to participate in an annual bonus or incentive program