Intake Specialist

About Total Care Therapy (TCT)

TCT is a growing, therapist-owned and operated company providing exceptional Physical Therapy, Occupational Therapy, and Speech Therapy services in home and assisted living settings. We are committed to fostering a close-knit, supportive culture while delivering compassionate, high-quality care that restores independence for our clients. At TCT, you'll enjoy competitive pay, flexible scheduling, and the opportunity to grow within a rewarding and professional healthcare environment. Our core values — Tailored, Transformative, Transparent, Compassion, Care, and Community (T's & C's) — guide everything we do.

Why Join TCT?

• Comprehensive Benefits: Medical, dental, vision, and supplemental benefits (eligible after 30 days).
• Financial Perks: 401(k) with company match (eligible after 90 days).
• Paid Holidays: Six major holidays (eligible after 90 days).
• Work-Life Balance: Flexible scheduling and paid time off.
• Professional Growth: On-the-job training and opportunities for advancement.

Position Overview

We are seeking a dedicated and detail-oriented Intake Coordinator with at least one year of medical administrative experience to join our growing team. This role is essential to daily operations and serves as a central communication hub between therapists, patients, families, and physician offices. The ideal candidate is organized, professional, and thrives in a fast-paced healthcare setting.

Key Responsibilities

• Receive and document verbal orders from physician offices
• Manage, process, and upload incoming referrals
• Communicate effectively with therapists, patients, families, and healthcare providers
• Answer inbound calls and place outbound calls to physician offices
• Prepare, receive, and distribute faxes
• Create and format letters, memos, and other correspondence
• Upload signed documents and maintain accurate patient records
• Monitor and respond to emails, routing messages appropriately
• Maintain and update spreadsheets using Google Suite tools

What We're Looking For

• Experience: Minimum 1 year of medical office or healthcare administrative experience required.
• Skills: Strong organizational, clerical, and time-management abilities with exceptional attention to detail.
• Communication: Professional phone etiquette and excellent verbal and written communication skills.
• Technology: Proficiency in Google Suite (Docs, Sheets, Forms) required.
• Attributes: Reliable, proactive, and able to thrive in a fast-paced, team-oriented environment.

Location: Dublin, OH (On-Site) | Schedule: Full-Time | Compensation: Hourly, competitive, negotiable, and based on experience.