Intake Specialist

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. The posting includes summary, essential duties, minimum qualifications, preferred qualifications, knowledge/skills/abilities, physical demands, work environment, work location/terms, supervisor, salary, application deadline, anticipated start date, EEO etc. We need to remove boilerplate (EEO, application instructions, etc). We need to keep substantive info. We need to decide sections: - About the role: could be summary paragraph. Use

About the role

then

with summary. - Responsibilities: essential duties and responsibilities list. Use

• . - Requirements: maybe Minimum Qualifications (education and experience). Could be Requirements section. - Qualifications: Preferred Qualifications. - Skills: Knowledge, Skills, And Abilities. - Benefits: Not mentioned. No benefits specifics. So omit Benefits. - Pay: Salary range given: $69,500 - $73,750. So include Pay section. - Schedule: Not specified. No schedule details. Omit. Also maybe include Work Location/Terms? Not in allowed headings. Could fold into About the role or maybe as a paragraph under About the role? The instruction: only use those headings. So we cannot add other headings. We can include location info in About the role paragraph or maybe as a separate paragraph under About the role. The instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are allowed but maybe we can also add others? It says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should stick to those. We can include location info within About the role or maybe as a paragraph after summary. We'll include location in About the role paragraph. We must not repeat job title as heading. Not include Job ID etc. We must remove cookie/navigation/legal/EEO etc. Also remove application deadline, anticipated start date? Those are not in allowed headings; they could be considered metadata. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can fold application deadline and anticipated start date into a short

  maybe under About the role or maybe as a separate paragraph not under a heading? But we must output only HTML fragment; we can include

  anywhere. Probably best to include them in About the role paragraph after summary. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all duties, qualifications, skills, etc. Let's extract: Summary paragraph: "The Intake Specialist serves as the primary point of entry for requests regarding Special Education Mediation Services (SEMS). This position provides impartial, neutral, and objective information regarding SEMS services, conducts intake interviews, coordinates referrals and service delivery, maintains accurate case records, and supports timely dispute resolution services in compliance with Individuals with Disabilities Education Act (IDEA), Michigan Administrative Rules for Special Education (MARSE), Michigan Department of Education (MDE) Office of Special Education (OSE) requirements, and SEMS policies and procedures. This role: Reports to the Intake Coordinator/SEMS Program Supervisor Works collaboratively with other SEMS staff Provides information about mediation as a special education dispute resolution and the role of the mediator Provides information about meeting facilitation services and the role of a facilitator Serves as an initial contact for the SEMS program and conducts comprehensive intake interviews with parents, school personnel, and other parties to collect and document relevant case information Coordinates service delivery with SEMS service partners (dispute resolution centers) Supports Outreach staff to increase awareness and promote understanding of SEMS services through impartial communication Utilizes SEMS’ database to record and coordinate all requests and service activities Tracks issues to inform mediator and facilitator training" We can keep that as prose. Essential Duties And Responsibilities list: bullet points. Let's list them: - Serve as a neutral initial contact with parents and school personnel who have questions about SEMS services - Respond to inquiries regarding SEMS service options and explain processes, timelines, and expectations - Provide neutral information and resources regarding dispute resolution options under the IDEA and MARSE - Remain impartial. This position requires that SEMS staff refrain from providing guidance, input, advocacy, legal interpretation, suggested course of action, or advice of any kind - Maintain accurate case records and complete data entry within established timelines - Process intake requests and service referrals according to SEMS performance standards - Ensure timely coordination and communication with service partners and stakeholders - Promote SEMS to school personnel and parents through professional, timely, and attentive customer service - Maintain strict confidentiality of case information and comply with all applicable privacy requirements, policies, and procedures - Perform other program-related duties as assigned We need to keep them as list items. Minimum Qualifications: - Education and Experience: Bachelor’s degree in a related field (education, social services, public administration, communications, legal studies, or similar) - A minimum of two (2) years of experience in a role requiring intake, mediation, conflict resolution, facilitation, legal services, education, social services or direct communication with the public Preferred Qualifications: - Experience in special education programs or services - Experience working with diverse populations and stakeholders Knowledge, Skills, And Abilities: - Ability to remain impartial, neutral, and objective, and to refrain from providence advice, advocacy, or legal interpretation (typo: "providence" but keep as is) - Ability to maintain strict confidentiality and comply with applicable privacy requirements - Strong active listening skills with the ability to gather, analyze, and accurately document information from multiple parties - Excellent verbal and written communication skills - Ability to handle sensitive conversations professionally and to remain calm when interacting with parties experiencing conflict or stress - Demonstrated ability to de-escalate conversations, build rapport with diverse stakeholders, and maintain professionalism in emotionally sensitive situations - Strong organizational and time-management skills to manage multiple cases and maintain accurate records in real time - Knowledge of the Individual with Disabilities Education Act (IDEA) and the Michigan Administrative Rules for Special Education (MARSE) - Proficiency with database systems, case management software, Microsoft Outlook, Teams, Word, Excel, and other Microsoft 365 applications - Ability to accurately enter, maintain, and retrieve data in electronic case management systems Physical Demands and Work Environment: Could be considered part of Requirements? Not in allowed headings. Could be omitted? But we must preserve ALL substantive information. However we cannot create new headings beyond allowed list. We could fold physical demands and work environment into a paragraph under Requirements or Qualifications? The instruction: "fold minor metadata into a short

  or drop it." Physical demands is not minor metadata; it's substantive. But we have no heading for it. Perhaps we can include it under Requirements as a paragraph after the list? Or under Qualifications? The instruction says we can use those headings; we could also add other headings if needed? It says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The "e.g." suggests those are examples, not exhaustive. But to be safe, we could add a section for Physical Demands and Work Environment using

  Physical Demands and Work Environment

  . However the instruction says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It might be okay to use other headings as long as they are

  . But they gave examples; not explicitly forbidden. However they said "Prefer a few substantive sections over many thin ones." Adding Physical Demands may be okay. But we need to decide. Given the allowed headings list includes Benefits, Pay, Schedule. Physical Demands is not listed; but we could incorporate into Requirements or Qualifications. However the physical demands are substantive; we could add a short paragraph under Requirements after the qualifications list. That would preserve info without new heading. Similarly Work Location/Terms: "Lansing, hybrid remote. Must live in the State of Michigan". Could be included in About the role paragraph. Supervisor: "Intake Coordinator/SEMS Program Supervisor" could be included in About the role. Salary: Pay section. Application deadline and anticipated start date: minor metadata; we can fold into a short

  maybe under About the role or at end. We must not include EEO boilerplate. Let's craft HTML:

  About the role

  ... summary plus location, supervisor, etc.

  Responsibilities

  ...

  Requirements

  Minimum Qualifications:

  ...

  Physical demands: ... (list)

  Work environment: ... (list)

  Qualifications

  Preferred Qualifications:

  ...

  Skills

  ...

  Pay

  $69,500 - $73,750

  We need to ensure we don't repeat content. Let's extract physical demands and work environment text. Physical Demands: list of abilities: - Ability to receive, comprehend, accurately document, and electronically record information obtained during verbal conversations, including telephone and virtual meetings, and convert that information into complete, objective, and timely written case records consistent with program standards and confidentiality requirements - Ability to maintain concentration, organization, and accuracy while handling multiple cases, frequent interruptions, and competing priorities - Frequent use of a computer, keyboard, mouse, headset, webcams, telephones, and other communication equipment for extended periods throughout the workday - Ability to use videoconferencing technology, headsets, webcams, telephones, and other communication equipment for extended periods throughout the workday - Ability to visually review information on computer screens for extended periods, including case records, emails, databases, reports, and electronic documents - Ability to enter, retrieve, review, and maintain information within electronic databases, case management systems, and Microsoft 365 applications - Ability to read and interpret written correspondence, policies, procedures, reports, and electronic records - Ability to remain seated for extended periods while performing computer-based work, with occasional standing, walking, reaching, bending, or lifting - Ability to perform repetitive hand, wrist, and finger movements associated with keyboarding and data entry - Ability to transport and set up employer-provided equipment as necessary, including laptops, monitors, and related office equipment, typically weighing up to 20 pounds Work Environment: - Ability to establish and maintain a safe, secure, distraction-free remote work environment that supports confidentiality and uninterrupted communication - Reliable internet connectivity and ability to effectively utilize approved technology platforms - Ability to install, maintain, and troubleshoot software applications - Ability to participate in virtual meetings, trainings, and other communications using audio and visual technology is required - Ability to work independently while collaborating effectively with team members and external partners - Ability to manage multiple deadlines, high call volumes, and rapidly changing priorities while maintaining accuracy and responsiveness - Ability to accommodate occasional flexibility to support service coordination needs, training activities, or stakeholder communications - Occasional, or as-needed, in-person work, meetings, trainings, etc., at the SEMS program office may be required - Occasional local or statewide travel for training, meetings, conferences, or program- related activities may be required - SEMS reserves the right to modify remote work arrangements based on operational, programmatic, or business needs We need to preserve all that. We'll put them as
  • under a paragraph maybe