Intake Specialist

About the Organization

The Legal Aid Society of San Diego (LASSD), established in 1953, provides legal services to those in need in San Diego County. LASSD aims to empower clients to access and effectively participate in legal, governmental, and social systems, thereby reducing poverty and injustice.

Essential Functions

• Answer a high volume of incoming calls to LASSD.
• Perform personal interviews of applicants for legal services.
• Determine the legal need and financial eligibility of the applicant for program services.
• Make appropriate and knowledgeable referrals.
• Accurately enter error-free data into the LASSD client database to create a new file for all applicants being forwarded to the CRT or other teams for legal assistance or enter notes into an existing case in the database for current clients.
• Record statistics.
• Copy and maintain an adequate supply of pro per packets for distribution.
• Accurately distribute pro per packets.
• Duties as assigned by management.

Requirements & Qualifications

• Ability to gather and complete information from clients in a telephone interview or in person interview.
• Ability to respond to clients in a calm, empathetic and professional manner while courteously directing the conversation to pertinent issues.
• Demonstrated written and verbal communication skills.
• Must have reliable transportation.
• Strong oral and written communication skills.
• Strong organizational skills to handle individual caseload.
• Bilingual English and Spanish. Demonstrated proficiency in Spanish must be demonstrated by successful completion of a Spanish language examination administered by Management.
• Demonstrated computer skills, including ability to work with LASSD databases, and other software programs.
• Ability to think logically and follow written and oral instructions carefully.
• Ability to remain calm and helpful in high stress situations.
• Ability to respect confidentiality and obtain confidential information from applicants for services in a trustworthy and professional manner both in person and by phone.

Pay and Benefits

The Intake Specialist is an hourly position with a pay range of $24.18 - $32.97. The starting pay is $28.58. In addition, there is a bilingual pay increase of 2% for passing an oral test and 2% for passing a written test for threshold languages other than English. LASSD offers a generous benefits package, including a 35-hour workweek, paid vacation leave and sick leave, and 100% employer-paid medical premium, 50% employer-paid premium for dependents under LASSD health plan, as well as dental, vision, and life benefits. Staff also have the option to participate in a 403(b)-retirement plan and dependent and health flex savings accounts (FSA). LASSD has its own law school loan repayment program and is an eligible nonprofit employer for the Public Service Loan Forgiveness (PSLF) Program.