Intake Specialist

Job Type: Full-time

About the role

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Responsibilities

• Answer phones in high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

Requirements

• High volume phone, call center, and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload
• Strong working knowledge of MS Office
• Ability to 55 wpm
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds

Qualifications

• Highly proficient in MS Outlook, Word, and Excel
• Basic business practices
• Standard clerical and general office administration procedures
• High command of English grammar, usage, punctuation, and spelling
• Use of computers and related software applications

Skills

• Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents
• Coordination skill to operate office phone and headphones
• Coordination skills to operate printers and calculators