Intake Specialist

About the role

JVS SoCal is a nonprofit agency founded in 1931, serving over 30,000 clients annually across Southern California. The Supportive Services for Veteran Families (SSVF) program aims to assist low-income veteran families at risk or experiencing homelessness by providing services such as case management, temporary financial assistance, housing counseling, and referrals to community resources.

Responsibilities

• Conduct individual and group program orientation for clients.
• Affirmatively recruit eligible veterans in various parts of the Greater Los Angeles area.
• Assist in conducting initial assessments, screening for eligibility, and making appropriate referrals for callers and walk-ins.
• Support SSVF program staff throughout the enrollment process.
• Maintain positive interactions with community stakeholders and keep internal tracking updated with clients' prescreening results.
• Document appropriate referrals for those screened but not eligible and ensure eligible Veteran clients' case files are entered in the case management database for approval.
• Coordinate with supervisor in setting up enrollment appointments for eligible clients and coordinate with supervisor in setting up enrollment appointments for eligible clients.
• Refer ineligible applicants to other organizations/programs which would best serve the applicant's needs.
• Keep internal tracking updated with clients' prescreening results.
• Document all eligibility screening activities through paper and electronic logs.
• Attend staff, team, and department meetings.
• Perform other duties as assigned.
• Input client data into HMIS, update program databases and records, and adhere to data collection/reporting requirements.
• Maintain compliance with agency and funder protocols and procedures and maintain confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Maintain compliance with funder and company Waste, Fraud, and Abuse policy.

Requirements

• Bachelor’s or Master’s degree in Social Work, Career Counseling, or other related fields (may be substituted for experience).
• Four years of case management or housing navigation experience may be substituted for the educational requirement.
• Must have a passion for working and connecting with Veterans.
• Must have excellent communication skills.
• Timeliness and attention to detail are essential.
• Must take the initiative; must think outside the box and simultaneously be able to work as part of a team towards unit goals—three or more years of experience working with priority populations.
• A background, experience in Case Management and/or Career Counseling, prior military experience, and experience in homeless services is preferred.
• Proficient in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Be assertive, friendly, and willing to work flexible hours to meet objectives and goals.
• Reliable transportation is required to travel between work sites, attend meetings, conduct outreach, and support participants throughout LA County.
• May be required to work some evenings and an occasional weekend day.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Will work in an office environment and travel to community partners and housing sites.
• Must lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office.

Skills

• Vital customer service and counseling expertise to multi-task.
• Excellent communication skills.
• Timeliness and attention to detail.
• Initiative and ability to think outside the box.
• Ability to work as part of a team towards unit goals.

Benefits

The position is 100% in person (NOT REMOTE or HYBRID) and requires regular presence at JVS SoCal offices, partner sites, and community locations. Salary range is $25.00 - $26.00 per hour + benefits.

Pay

$25.00 - $26.00 per hour + benefits

Schedule

This position is 100% in person (NOT REMOTE or HYBRID) and requires regular presence at JVS SoCal offices, partner sites, and community locations.