Intake Specialist

Job Details

Serve as the first point of contact for potential clients
Handle inbound and outbound calls regarding new legal matters
Gather, document, and organize case information
Evaluate and qualify potential cases based on established criteria
Maintain detailed notes and records within the firm's case management system
Coordinate with attorneys and support staff regarding new matters
Follow up with prospective clients in a timely and professional manner
Ensure all leads and inquiries are handled with urgency and attention to detail

Why Join Us?

Compensation & Benefits:
- $55,000 - $65,000 base salary
- Health Insurance
- 401(k)
- Flexible Spending Account (FSA)
- Paid Time Off
- Paid Sick Time
- Stable, team-oriented work environment
- Opportunity for long-term growth within a successful plaintiff litigation practice

What You'll Do:

Serve as the first point of contact for potential clients
Handle inbound and outbound calls regarding new legal matters
Gather, document, and organize case information
Evaluate and qualify potential cases based on established criteria
Maintain detailed notes and records within the firm's case management system
Coordinate with attorneys and support staff regarding new matters
Follow up with prospective clients in a timely and professional manner
Ensure all leads and inquiries are handled with urgency and attention to detail

What We're Looking For

Prior experience in a law firm, legal intake, customer service, medical office, or call center environment preferred
Strong phone presence and communication skills
Excellent organizational and multitasking abilities
Ability to remain calm and compassionate during sensitive conversations
Detail-oriented with strong follow-through
Comfortable working in a high-volume, fast-paced environment
Experience with CRM or case management software is a plus