INTAKE SPECIALIST
Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence. For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.
About the role
The Intake Specialist is responsible for processing incoming referrals from hospitals, skilled nursing facilities, primary care providers (PCPs), and specialists. This position ensures the verification of insurance eligibility for services including nursing, medication, and equipment needed for patients in the home setting.
Responsibilities
- Process incoming referrals from hospitals, skilled nursing facilities, primary care providers (PCPs), and specialists.
- Verify insurance eligibility for services including nursing, medication, and equipment.
Requirements
- Effective verbal and written communication skills.
- 1 year of customer service experience.
- Ability to use various computer programs and applications, including EMR/EHR.
- Ability to self-motivate and work independently.
- Ability to multi-task, set priorities, and manage time effectively.
- Bilingual (Spanish) a plus.
- Certification a plus.
Benefits
- Medical, Vision, and Dental insurance.
- Short- and Long-term disability insurance.
- 6+ days of holiday pay.
- 13 days of PTO.
- Employer-paid life insurance.
- 401K with employer contribution.
- Wellness program with reward incentives.
- Employee recognition and reward programs.
- Comprehensive paid training program.