Intake Specialist

About the role

Float is the full-stack platform for Specialty Pharma home infusion. We connect Nurses to home medication visits, making healthcare safer, easier, and more efficient.

Responsibilities

• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including:
• Collecting information from pharmacies and patients
• Matching appropriate nurses to patients
• Managing offers in our marketplace to ensure we pay the nurses a responsible rate
• Onboarding patients to Float Health
• Confirming logistics and schedules with all users to ensure a safe and seamless home visit
• Responding to restaff and reschedule requests as they arise
• Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS
• Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound
• Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed
• Prioritize and coordinate multiple tasks simultaneously
• Learn new processes and technology continuously
• Develop and maintain positive relationships with peers at specialty pharmacies
• Complete tasks related to pharmacy engagement as needed
• Provide feedback to improve our technology and processes

Requirements

• Previous experience with medical scheduling
• Ability to utilize multiple technology platforms simultaneously
• Ability to manage inbound communication while supporting other tasks
• Ability to type 60 words per minute with high accuracy
• Excellent critical thinking and problem-solving abilities
• Highly organized with excellent time management skills
• Exceptional customer service skills
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
• Ability to work effectively both independently and in a team environment

Qualifications

• Proficiency in medical terminology and policies
• Prior experience in the healthcare industry is highly desirable
• Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
• Previous start up experience is preferred

Skills

• Strong attention to detail
• Proactive and solution-oriented mindset
• Flexibility and a learner mindset
• Urgency in handling urgent patient needs
• Team-oriented approach
• High sense of accountability and integrity

Benefits

• Medical, dental, vision
• 401k matching
• Unlimited PTO with minimum days
• Paid parental leave
• Phone & internet monthly stipend
• Anual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance
• Zero commute. Work wherever you are (on or around US hours)

Pay

Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000. Individual compensation will be commensurate with the candidate’s experience and skills.

Schedule

This is a full time position working 40 hours per week. We are looking for someone who can work weekends as part of their regular schedule for this role.

Float operates in the PST time zone. This role is expected to work either Thursday–Monday or Friday–Tuesday (including weekends), with shifts typically running 9am–5pm or 11am–7pm PST.