Intake Specialist
Community Action in Aroostook, Washington and Hancock Counties · Houlton, ME · 1 mo ago
On-siteFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role (maybe Position Summary), Responsibilities (Essential Duties And Responsibilities), Requirements (Qualifications Needed For Position includes Experience and Skill Requirements, Education and Knowledge Requirements, Other Requirements), Benefits, Pay, Schedule only if present. The posting does not mention Pay, Schedule, Benefits. So we should not include those sections. Also we should not repeat job title as heading. We should include metadata like Reports To, FLSA Status, Pay Grade, Last Revised/Approved maybe as short p. Remove boilerplate like EEO, signatures, etc. Also remove Non-essential Duties And Responsibilities line? It says "Performs additional duties as assigned." That's not substantive? Might be considered boilerplate; we can drop it. Also remove "General Expectations", "Physical Requirements", "Work Environment" maybe they are substantive? They contain details. The instruction: "Prefer a few substantive sections over many thin ones." But we must preserve ALL substantive information; do NOT invent or summarize away detail. However we can combine similar info. The sections we can have: About the role (Position Summary), Responsibilities (Essential Duties And Responsibilities), Requirements (Experience and Skill Requirements, Education and Knowledge Requirements, Other Requirements). Possibly also a section for "General Expectations" etc. But they might be considered substantive. However we can include them under a section like "Additional Information". But the instruction says use headings only for specific list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those headings only. It says "include a section ONLY when the posting has real, specific content for it". So we can have About the role, Responsibilities, Requirements. Possibly also Qualifications and Skills but those are subsets of Requirements. The instruction says we can use Qualifications, Skills as headings. But we should prefer few substantive sections over many thin ones. So we can combine Qualifications and Skills into Requirements. So we will output:
. But we can group similar? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep each skill item. We'll break them by detecting capital letters start? We'll manually list.
Education and Knowledge Requirements:
- High school diploma or equivalent
- Associate's degree preferred
Other Requirements:
- Must pass required background checks
- Must have a valid driver’s license, reliable transportation, and provide proof of insurance
General Expectations etc: Might be considered substantive but not under allowed headings. Could we include them under Requirements? They are not qualifications. Could we create a separate section like "Expectations"? Not allowed headings list. The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we could still use other headings but better to stick to those. The instruction: "Prefer a few substantive sections over many thin ones." So we could incorporate General Expectations etc into Requirements or maybe a separate "Additional Information" but that would be thin. Better to incorporate into Requirements as additional bullets? However they are not qualifications but job expectations. Might be okay to include under Requirements as they are still requirements. But we must not lose info. We'll add them as bullets under Requirements.
Physical Requirements and Work Environment: also substantive. Could also go under Requirements? Might be okay but they'd be many sections. However we could create a separate section "Working Conditions" but not in allowed list. Safer to include them under Requirements as additional bullets, though it mixes categories. The instruction didn't forbid that. It said prefer few substantive sections over many thin ones. So we can have just three sections: About the role, Responsibilities, Requirements. Within Requirements we can have sub-bullets covering all qualification, expectations, physical, work environment.
Let's extract General Expectations bullet points:
- Maintains and promotes the highest level of understanding of the Agency's Mission, Vision, and Goals.
- Maintains confidentiality; protects the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential.
- Follows all safety policies and procedures with a "safety first" approach to all job duties.
- Exhibits a positive, professional, and collaborative attitude with others inside and outside the Agency.
- Exhibits teamwork through effective internal communication and working relationships.
- Is punctual for scheduled work and use time appropriately.
- Performs required amount of work in a timely fashion with minimal errors.
- Participates in trainings, conferences, and meetings as necessary.
- Possesses and exhibits the highest standards of professionalism and personal integrity.
- Represents the Agency in the community as appropriate to the role.
Physical Requirements:
- While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; sit and talk or hear; and occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.
- The employee must occasionally lift and move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Work Environment:
- Work is performed in an office setting and in residential homes.
- May encounter risks associated with unsanitary and/or unsafe living conditions, for example, poor indoor air quality or unruly pets.
- Frequent local and long-distance travel may be required, sometimes in inclement weather.
- There may be limited exposure to blood borne pathogens and other bodily fluids.
Also metadata: Reports To Program Manager, Supervises N/A, FLSA Status Non-Exempt, Pay Grade D, Last Revised/Approved November 2024. We can put these in a short p after About the role maybe.
We must not include Job ID/requisition numbers as headings; we can drop.
We must remove boilerplate: EEO, signatures, etc.
Now craft HTML.
We'll have:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those headings only. It says "include a section ONLY when the posting has real, specific content for it". So we can have About the role, Responsibilities, Requirements. Possibly also Qualifications and Skills but those are subsets of Requirements. The instruction says we can use Qualifications, Skills as headings. But we should prefer few substantive sections over many thin ones. So we can combine Qualifications and Skills into Requirements. So we will output:
About the role
Position Summary ...
Responsibilities
- ... essential duties...
Requirements
- ... experience and skill requirements...
- ... education and knowledge requirements...
- ... other requirements...
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we could still use other headings but better to stick to those. The instruction: "Prefer a few substantive sections over many thin ones." So we could incorporate General Expectations etc into Requirements or maybe a separate "Additional Information" but that would be thin. Better to incorporate into Requirements as additional bullets? However they are not qualifications but job expectations. Might be okay to include under Requirements as they are still requirements. But we must not lose info. We'll add them as bullets under Requirements.
Physical Requirements and Work Environment: also substantive. Could also go under Requirements? Might be okay but they'd be many sections. However we could create a separate section "Working Conditions" but not in allowed list. Safer to include them under Requirements as additional bullets, though it mixes categories. The instruction didn't forbid that. It said prefer few substantive sections over many thin ones. So we can have just three sections: About the role, Responsibilities, Requirements. Within Requirements we can have sub-bullets covering all qualification, expectations, physical, work environment.
Let's extract General Expectations bullet points:
- Maintains and promotes the highest level of understanding of the Agency's Mission, Vision, and Goals.
- Maintains confidentiality; protects the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential.
- Follows all safety policies and procedures with a "safety first" approach to all job duties.
- Exhibits a positive, professional, and collaborative attitude with others inside and outside the Agency.
- Exhibits teamwork through effective internal communication and working relationships.
- Is punctual for scheduled work and use time appropriately.
- Performs required amount of work in a timely fashion with minimal errors.
- Participates in trainings, conferences, and meetings as necessary.
- Possesses and exhibits the highest standards of professionalism and personal integrity.
- Represents the Agency in the community as appropriate to the role.
Physical Requirements:
- While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; sit and talk or hear; and occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.
- The employee must occasionally lift and move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Work Environment:
- Work is performed in an office setting and in residential homes.
- May encounter risks associated with unsanitary and/or unsafe living conditions, for example, poor indoor air quality or unruly pets.
- Frequent local and long-distance travel may be required, sometimes in inclement weather.
- There may be limited exposure to blood borne pathogens and other bodily fluids.
Also metadata: Reports To Program Manager, Supervises N/A, FLSA Status Non-Exempt, Pay Grade D, Last Revised/Approved November 2024. We can put these in a short p after About the role maybe.
We must not include Job ID/requisition numbers as headings; we can drop.
We must remove boilerplate: EEO, signatures, etc.
Now craft HTML.
We'll have:
About the role
Position Summary: Intake Specialist is responsible for assisting individuals and families in connecting to resources. This work includes intake, assessments, referring, service coordination and follow-up. The Intake Specialist will enter data into various computer software systems, maintain customer files to include documents required for program eligibility, schedule appointments, conduct interviews with customers and work with agency team to provide comprehensive approach to meeting customer needs.
Reports To: Program Manager
FLSA Status: Non-Exempt
Pay Grade: D
Last Revised/Approved: November 2024
Responsibilities
- Obtains relevant household information from customers; gathers information and records into software systems, assesses and prioritizes customer needs; identifies customer resources; builds rapport with customers.
- Identifies a network of services and resources tailored to the needs and interests of the customer; acts as a liaison between customers and referral program/agency; arranges services with other providers; assists customer(s) with completing applications for services, provides follow-up to complete application process.
- Performs data entry, maintains current knowledge of software changes and updates.
- Maintains general knowledge of program rules and regulations and follows assigned guidelines.
- Maintains records as required, assists with phone calls and visitors, answers inquiries and directs customers to appropriate personnel, schedules appointments and returns phone messages promptly.
- Provides assistance to team members as needed.
Requirements
- Experience: At least two years of experience working in a social service‑based program (preferred).
- Skills: Excellent verbal communication skills; excellent written communication skills; excellent listening skills; excellent customer service skills; ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; ability to calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry; proficient in using Microsoft Office applications and other computer software as applicable; able to read, analyze, comprehend, and apply written procedures; able to communicate and present information; able to research and disseminate information; able to identify problems and recommend solutions; able to influence the actions of others where empathy and perceptiveness are required to determine the best course of action; able to promote feelings of trust and security by establishing strong, caring relationships; displays tact, discretion, and sound judgment; able to work with a diverse population.
- Education: High school diploma or equivalent; Associate’s degree preferred.
- Other requirements: Must pass required background checks; must have a valid driver’s license