Intake Specialist

Responsibilities

• To obtain information from callers to Gateway Healthcare Intake line to determine pay-source information by verifying eligibility and coverage limitations with all insurance companies.
• Demonstrates ability to engage clients and their families in a way that is appropriate to their age, culture, and psychiatric status.
• Demonstrates working knowledge of the admission and/or medical criteria regarding the behavioral health services offered by Gateway and/or in the community (IHHCT; PACS, outpatient therapy; Eastman House).
• Collaborates with PES clinicians around making initial appointments; walk-ins and/or emergency evaluations.
• Maintains the schedule of appointments for the PES clinicians inclusive of initial evaluations; warm hand-offs; therapy appointments and/or clinical assessments and safety evaluations.
• Aids in the provision of insurance information to administrative staff and assists with billing functions as needed; including verifying/researching of current insurance.
• Directs callers with any current risk factors to speak with a PES clinician to assess for safety; ongoing.
• May be required to attend conferences and/or trainings as requested.
• May be required to cross-train other members of the department.
• Updates demographic information in the medical record; as indicated to ensure up-to-date information is captured in the medical record.
• Other duties as assigned.

Qualifications

• High School diploma (GED) required.
• Bilingual (English/Spanish) highly preferred.
• Must have at least 2 years verifiable experience in an office environment.

Necessary Special Requirements

• No professional license required.
• Valid driver's license.
• CPR and First Aid certification.