Intake Specialist

What We Value

• Client Commitment
• Integrity
• A Will to Win
• Teamwork
• Personal Accountability
• Passion

What You'll Do:

• Be the first connection: Answer incoming calls and respond to online inquiries from potential clients seeking legal assistance.
• Conduct intakes: Gather key details about accidents and injuries while guiding clients through the initial intake process.
• Capture critical information: Accurately enter client information and case details into the firm’s case management system.
• Support case evaluation: Work closely with attorneys and staff to ensure cases are reviewed and routed efficiently.
• Deliver excellent service: Provide compassionate and professional communication to clients during what is often a stressful time.

What You Need:

• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Comfort speaking with clients over the phone and gathering sensitive information
• Experience in intake, customer service, call centers, or legal environments is preferred but not required
• Ability to work onsite in our Boston office