Intake Specialist

Key Responsibilities Answer and manage incoming calls from prospective clients in a professional and empathetic mannerGather key information and assess potential new casesFollow up on leads and maintain consistent communication with prospective clientsGuide clients through the intake and sign-up processAccurately enter and maintain client information within the case management systemDocument all communications and required case detailsWork closely with attorneys and staff to ensure a seamless onboarding process for new clientsMeet intake and follow-up goals while providing exceptional client service Qualifications Excellent verbal and written communication skillsStrong interpersonal skills and the ability to build rapport quicklyDetail-oriented with strong organizational abilitiesComfortable handling a high volume of phone calls and follow-up communicationsAbility to multitask and manage competing priorities in a fast-paced environmentPositive attitude, strong work ethic, and a willingness to learnPrevious intake, customer service, call center, sales, or legal experience is a plus but not required All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.