Intake Specialist

Liaisons and Duties

• Liaises with remote admissions to team.
• Coordination of facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.

Arrival Process

• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Sets up initial assessment process.
• Searches client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.

Essential Functions

• Communicates clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.

Education/Experience/Skill Requirements

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De-escalation training, CPR and/or First-Aid certification as required by facility.