Intake Specialist, AD

About the role

Johnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.

Responsibilities

This position’s primary responsibilities include administrative and customer service duties associated with commercial Heating, Ventilation and Air Conditioning (HVAC) project coordination. This person will receive and process orders, proactively identify opportunities to improve our service and make recommendations accordingly. They are responsible for resolving product availability and order status issues and performing all related administrative duties related to the post-sale coordination for commercial HVAC product delivery. Success in this position is determined by a willingness to learn and implement new strategies. Johnson Barrow is a growing company with ample opportunities to develop a stable, and rewarding career.

• Provide customer service regarding material and order status via phone and/or email
• Complete order entry or quote preparation of commercial HVAC equipment using QuickBooks or manufacturer's software
• Coordinate with factories/manufacturers to ensure on-time delivery of product
• Proactively identify opportunities to improve the flow of product and process
• Perform analytical and administrative tasks
• Work with key personnel to optimize our costs and customer service

Qualifications

• Creative problem solver with the ability to resolve conflicts and determine a path forward
• Excellent communication and customer service skills
• Self-starting, dependable, accepts ownership, drives own goals/performance
• Ability to learn and interpret technical and contractual language

Pay

$28-30/hour plus bonus incentives

Benefits

• Competitive compensation with bonus opportunities tied to individual and company performance
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA) options
• Life and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off (vacation, sick leave, and holidays)
• Employee assistance program (EAP)
• Professional development and training opportunities
• Tuition reimbursement program
• Volunteer time and wellness initiatives