Intake Paper Support Coordinator

About Our Client

The organization operates in the insurance and absence management sector, providing comprehensive workforce benefit solutions for mid-sized and large companies. It supports employers and employees through absence management, disability, accident, voluntary benefits, and life insurance services designed to promote workforce health and financial security.

About the Opportunity

The Intake Paper Support Coordinator supports the Intake Paper Team by coordinating claims distribution, document processing, reporting, and workflow tracking. This role helps maintain accurate claim records, resolve operational issues, and ensure timely processing in accordance with service-level expectations.

Responsibilities

• Generate and distribute daily and operational reports.
• Coordinate claim transfers to the processing team.
• Manage re-fax requests and route documents to the appropriate teams.
• Maintain and update the Intake Master Log and production logs.
• Track incoming new claim submissions through email subject line review.
• Address and resolve escalations in coordination with relevant teams.
• Monitor workflows and assist with operational report processing.
• Conduct research and make outbound calls to verify claim information.
• Enter and maintain Business Continuity Plan data.
• Support email management, workflow coordination, and process improvement initiatives.
• Perform additional operational tasks to maintain efficient workflows.
• Maintain service-level expectations and claim turnaround times.

Requirements

• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Strong problem-solving skills and ability to work independently.
• Proficiency with Microsoft Outlook, Excel, and related business applications.
• Ability to collaborate effectively with onshore and processing teams.
• Customer-focused approach with a commitment to operational excellence.

Pay

Salary range: $40,000–$45,000 per year. Nonexempt and eligible for overtime. Eligible for an annual discretionary bonus and incentive programs. Actual compensation will be based on experience, skills, qualifications, and job location.

Benefits

• Leave programs.
• Adoption assistance.
• Student loan repayment programs.