Intake Coordinator

About the role

This role is based full-time at Conduit's Florida storefront location. Standard hours are Monday through Friday, 9:00 AM – 5:00 PM local time. Our Florida office is at the center of our intake operations, and this role is core to making that work.

Responsibilities

• Order Processing
• Monitor and retrieve new orders from provider and referral portals or emails on a daily basis
• Enter orders accurately into Conduit's order management system, ensuring all required fields and documentation are complete
• Run insurance eligibility and coverage checks for incoming orders, identifying any issues or prior authorization requirements upfront
• Verify patient demographics, insurance information, and prescriptions against source documents
• Triage and prioritize the order queue, escalating urgent or complex cases to the appropriate team member
• Follow up on missing or incomplete documentation needed to process orders
• Cook up a smooth handoff after intake is complete
• Office Oversight
• Welcome patients who visit the storefront in person - volume is low, but when patients do come in, you're the face of Conduit; you'll greet them warmly, understand their needs, and connect them with the right team member to help
• Maintain a professional, compliant storefront presence during business hours in accordance with DME supplier standards
• Serve as the first point of contact in the event of an in-person regulatory audit
• Ensure the physical office environment remains organized and professional

Requirements

• Experience in a healthcare or insurance-related setting — medical billing, prior authorization, insurance verification, front desk at a provider office, or similar
• Comfort navigating insurance eligibility checks — you understand the basics of how coverage works and can learn DME-specific rules on the job
• Strong attention to detail: you catch errors before they become problems
• Comfort working across multiple portals and systems simultaneously — you're a multi-tasker who stays organized under volume
• Clear, professional written communication for internal coordination and follow-up
• Ability to work on-site at our Florida office Monday–Friday, 9 AM–5 PM; this is a non-negotiable requirement of the role
• Composure and professionalism when representing Conduit in person — whether with a patient who walks in or an auditor who shows up unannounced
• Comfort in a patient-facing setting; you're warm, clear, and calm even when someone comes in frustrated or confused about their order

Qualifications

• Nice to have:
• Prior DME intake experience or familiarity with HCPCS codes and DME requirements
• Experience with Medicare, Medicaid, and/or commercial insurance coverage rules
• Prior authorization experience — either submitting PAs or understanding when they're required
• Familiarity with Intercom, HubSpot, or other CRM/support tooling
• Experience in a high-growth startup or tech-enabled healthcare environment