Intake Office Coordinator

The Lisinski Law Firm, established in 2020, is a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Intake Office Coordinator supports the intake process for both new and existing clients at the firm, ensuring a red-carpet experience. This role involves coordinating communication between clients and multiple departments, handling inquiries, and delegating client requests appropriately. Fluency in both English and Spanish is required.

Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information to assist clients.
• Verify client documentation by collecting ID or other required information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to the FBI.
• Scan/upload fingerprints and authorization forms into the case management system in a timely manner.
• Scan client documents into the case management system as necessary.
• Prepare intake folders for use by Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into the case management system following signatures.
• Answer and direct incoming calls to the appropriate department or team member.
• Confirm upcoming appointments for clients and reschedule as needed.
• Ensure the client welcoming area is clean, organized, and replenished with appropriate snacks.
• Collect client payments and follow all money-handling safety procedures.
• Ensure customer satisfaction based on key performance indicators (KPIs) established by leadership.
• Complete inventory of office supplies as needed.

Requirements

• Must be bilingual in Spanish and English.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent experience.
• Excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Strong organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Schedule

Monday–Friday, 8:30 AM – 5:30 PM.

Benefits

• 401k match.
• Medical, dental, and vision insurance.
• Options for Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Dependent Care FSA.
• Basic life insurance.
• Voluntary life and AD&D insurance.
• Disability insurance.
• Hospital indemnity insurance.
• Employee Assistance Program (EAP).
• Calm App subscription.
• Paid time off.

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF fosters a genuinely collaborative team culture where employees are encouraged by peers, heard by leadership, and strengthened by their contributions. Every role—whether in Marketing, IT, Accounting, Legal, or another function—matters and drives meaningful, lasting impact in the lives of those we serve.

Our Values

We are driven by a client-obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness. As true team players, we deliver creative problem-solving and high-quality service to support families with excellence and care.