Intake Operations Supervisor

This is a Fully Remote Job About Our Client:The organization operates within the healthcare and durable medical equipment (DME) industry, addressing the complexities of patient order processing and sales support. It focuses on streamlining patient and provider interactions throughout the order journey, from initial referral to order fulfillment, aiming to enhance operational efficiency and patient experience. About the Opportunity:The INTAKE OPERATIONS SUPERVISOR leads and integrates the Sales Support and Patient Intake teams to ensure seamless coordination throughout the patient order process. This role is pivotal in developing a unified team culture, supporting staff growth, and maintaining compliance and accuracy in order processing. The supervisor’s leadership directly impacts the efficiency of order fulfillment and the overall satisfaction of patients and sales partners. Responsibilities:Lead and develop a combined Sales Support and Intake Operations teamConduct regular one-on-ones, team meetings, and performance reviewsRecruit, onboard, and train new team members with structured plansIdentify development opportunities and facilitate cross-trainingPromote a positive, accountable team environmentManage scheduling, workload, and PTO coverageOversee collection and verification of all necessary documentation for ordersAct as escalation point for complex order or documentation issuesMonitor key performance indicators and address performance risksCollaborate with Sales, Reimbursement, Billing, and Fulfillment teams to minimize delaysStandardize processes to improve efficiency and experienceMaintain knowledge of third-party payer guidelinesEnsure compliance with HIPAA, TJC, and other regulationsMaintain accurate records in CRM and internal systemsDrive continuous process improvements Requirements:Bachelor’s degree preferredMinimum 5 years in sales support, patient intake, healthcare administration, or DME industryAt least 2 years of leadership, supervisory, or mentoring experience preferredExperience with benefit verification and medical documentation preferredStrong team development and coaching skillsExcellent organizational and communication abilitiesAbility to lead in a fast-paced, deadline-driven environmentProficiency with CRM systems (Salesforce preferred) and Microsoft OfficeHigh ethical standards handling sensitive patient information Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.