Intake Operations Manager | Personal Injury

We need to output HTML fragment with sections: About the role? Actually we have company description, job description, responsibilities, qualifications, benefits, schedule, etc. We must not repeat job title as heading. Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. We need to preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also remove "Join Our Team" maybe considered boilerplate? It's more like call to action; but it's not required. Probably we should remove application instructions and EEO statements. We need to include sections: About the role (maybe from company description and job description overview). Responsibilities (What You'll Do). Requirements/Qualifications (What You Bring + Qualifications). Skills maybe combine. Benefits (Compensation & Benefits). Schedule (Work Location and Required Work Location). Pay: we have "Competitive salary commensurate with experience" which is vague; we should not include Pay section if it's just "commensurate with experience" (that's filler). The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. For Pay, we have only "Competitive salary commensurate with experience" which is placeholder; we should not create Pay section. For Benefits, we have a list of benefits: medical, dental & vision, hospital plans, 401(k), life insurance, disability, HSA & DCFSA, EAP, tuition assistance, paid time off and paid holidays. That's substantive; include Benefits section. Schedule: we have work location details: on-site Monday through Friday, 5 days per week, location address. That's schedule info; we can include Schedule section. We also need to include maybe "About the role" summarizing company description and job overview. That's okay. We must not include duplicated lines. Ensure we preserve all substantive info. Let's extract content: Company Description: paragraphs about Ward Law Group mission, values, etc. That's substantive. Job Description: "Help build the systems and teams that move client cases forward. The Ward Law Group is seeking an Intake Operations Manager to lead a team at our Miami Lakes office. This role is ideal for a hands-on leader who understands personal injury workflows, develops accountable teams, and turns performance data into practical improvements. You’ll partner with attorneys and department leaders to strengthen case support, improve efficiency, and deliver a consistent client experience." What You’ll Do: list of duties (oversee daily admin, lead and coach support staff, monitor KPIs, identify bottlenecks, develop SOPs, improve use of Litify, partner with Talent Acquisition and HR, keep leadership informed, coordinate operational support while leaving legal strategy to attorneys). What You Bring: list of qualifications (at least three years ops management experience in plaintiff personal injury law firm, direct experience supervising staff, coaching performance, managing departmental workloads, strong understanding of personal injury workflows, demonstrated success using KPIs and process improvements, proficiency with legal case management systems and reporting tools; Litify experience strongly preferred). Work Location: "This position works on-site Monday through Friday at 7900 NW 154th Street, Miami Lakes, Florida." Qualifications: list: Bilingual English/Spanish, Personal injury law firm experience, High-volume intake environment, KPI ownership and reporting, Client retention/escalation experience, Hiring, coaching, and performance management, Managed team leads/supervisors, Experience with Litify or Salesforce, Proven improvements in: Sign-up rates, Client satisfaction, Retention rates, Productivity metrics, Experience reporting directly to firm leadership. Required Work Location: repeats same info: full-time, on-site, Monday-Friday, must reside within reasonable commuting distance or willing to relocate. Disclaimer: about settlement and negotiation-related activities under attorney supervision, does not provide legal advice. Might be considered boilerplate? It's a disclaimer about role; maybe keep? It's not EEO; it's about role scope. Could be considered substantive? It clarifies that role does not give legal advice. Might keep as part of responsibilities? But we can incorporate into responsibilities note. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is a legal disclaimer about not providing legal advice; might be considered legal boilerplate. Safer to remove. Additional Information Compensation & Benefits: list benefits. "Join Our Team" etc: call to action; maybe remove as application instructions. Also "The Ward Law Group is not accepting unsolicited assistance from search firms..." etc: that's boilerplate; remove. EEO statement: remove. Immigration Reform and Control Act: remove. Thus we keep: Company Description, Job Description overview, Responsibilities (What You’ll Do), Qualifications (What You Bring + Qualifications list), Benefits, Schedule (Work location details). Possibly also Skills? Could combine Qualifications and Skills but we have Qualifications heading. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. We must not include Pay section. We must not include Schedule heading if content is just placeholder? We have actual schedule: on-site Monday-Friday, address, full-time. So we can include Schedule. Now craft HTML. Structure:

  About the role

  Company description paragraphs combined maybe two paragraphs.

  Responsibilities

  • ...
  ...

  Qualifications

  • ...
  ...

  Benefits

  • ...
  ...

  Schedule

  ...

  We need to ensure we preserve all substantive info: include bilingual requirement, etc. Let's extract details precisely. Company Description paragraphs: "Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time." We can condense but preserve all info. Might be long but okay. Job Description overview paragraph: "Help build the systems and teams that move client cases forward. The Ward Law Group is seeking an Intake Operations Manager to lead a team at our Miami Lakes office. This role is ideal for a hands-on leader who understands personal injury workflows, develops accountable teams, and turns performance data into practical improvements. You’ll partner with attorneys and department leaders to strengthen case support, improve efficiency, and deliver a consistent client experience." Responsibilities list: - Oversee daily administrative and case support operations, ensuring clear priorities, balanced workloads, and timely follow-through. - Lead and coach support staff, set performance expectations, and address training and productivity gaps. - Monitor KPIs, including case progression, aging tasks, response times, workload, and quality. - Identify bottlenecks across intake, pre-litigation, litigation support, and closing; coordinate improvements with department leaders. - Develop and maintain standard operating procedures, quality checks, and staff training. - Improve the use of Litify and reporting tools to strengthen documentation, visibility, and accountability. - Partner with Talent Acquisition and HR on staffing, hiring, onboarding, and employee performance. - Keep leadership informed of operational results, staffing needs, and issues requiring attention. - Coordinate operational support while leaving legal strategy, legal advice, and attorney supervision to designated attorneys. Qualifications list (What You Bring + Qualifications): What You Bring: - At least three years of operations management experience in a plaintiff personal injury law firm. - Direct experience supervising staff, coaching performance, and managing departmental workloads. - Strong understanding of personal injury workflows from intake through case resolution. - Demonstrated success using KPIs and process improvements to reduce delays and improve productivity or quality. - Proficiency with legal case management systems and reporting tools; Litify experience strongly preferred. Qualifications list: - Bilingual English/Spanish - Personal injury law firm experience - High-volume intake environment - KPI ownership and reporting - Client retention/escalation experience - Hiring, coaching, and performance management - Managed team leads/supervisors - Experience with Litify or Salesforce - Proven improvements in: - Sign-up rates - Client satisfaction - Retention rates - Productivity metrics - Experience reporting directly to firm leadership We could combine into one Qualifications section with all items. Benefits list: - Competitive salary commensurate with experience (but we decided not to include Pay; but benefits list includes this phrase; maybe we include it as part of benefits? It's still placeholder; but it's under Compensation & Benefits. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits are stated; we can include the list, but the "Competitive salary commensurate with experience" is placeholder; we could still include it as part of benefits but it's vague. Might be okay to include as a bullet but it's not specific. Might be better to omit that line because it's not substantive. However the benefits list includes other concrete items. We could keep the benefits list excluding the salary line. But we must preserve ALL substantive information; the salary line is not substantive (it's placeholder). So we can omit it. Thus benefits: - Professional development and continuing education support - Collaborative, growth-oriented team environment - Medical, dental & vision - Hospital plans - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) - Company paid short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Employee Assistance Program - Tuition Assistance - Paid time off and paid holidays Schedule details: - This position works on-site Monday through Friday at 7900 NW 154th Street, Miami Lakes, Florida. - This is a full-time, on-site position based in our Miami Lakes, Florida office. - Candidates must be able to work in the office five (5) days per week, Monday through Friday. - Remote, hybrid, or flexible work arrangements are not available for this role