Intake Office Coordinator - Washington DC

The Lisinski Law Firm, established in 2020, is a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We specialize in serving clients who have been turned away elsewhere, offering both advocacy and care. Joining our firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Intake Office Coordinator supports the intake process for new and existing clients, ensuring a red-carpet experience. This role involves coordinating communication between clients and multiple departments, handling inquiries, and delegating requests to the appropriate teams.

Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information.
• Verify client documentation by collecting ID or other required information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to the FBI.
• Scan/upload fingerprints and authorization forms into the case management system in a timely manner.
• Scan client documents into the case management system as necessary.
• Prepare intake folders for Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into the case management system following signatures.
• Answer and direct incoming calls to the appropriate department or team member.
• Confirm upcoming appointments for clients and reschedule as needed.
• Ensure the client welcoming area is clean, organized, and replenished with appropriate snacks.
• Collect client payments and follow all money-handling safety procedures.
• Ensure customer satisfaction based on key performance indicators (KPIs) established by leadership.
• Complete inventory of office supplies as needed.

Requirements

• Must be bilingual in Spanish and English.
• 1-3 years of experience in customer service preferred.
• High school diploma or equivalent experience.
• Excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Excellent organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Schedule

Monday to Friday - 8:30 AM - 5:30 PM (CT).

Pay

The expected salary for this role is $19–$20.13 USD per hour (Washington, DC). The final offer will reflect factors such as experience, skills, and location and may fall outside this range.

Benefits

• 401k match.
• Medical, dental, and vision insurance.
• Options for Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Dependent Care FSA.
• Basic life insurance.
• Voluntary life and AD&D insurance.
• Disability insurance.
• Hospital indemnity insurance.
• Employee Assistance Program (EAP).
• Calm App subscription.
• Paid time off.

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. We foster a collaborative team culture where employees are encouraged by peers, heard by leadership, and strengthened by genuine teamwork. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

We are driven by a client-obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.