Intake & Marketing Specialist

Job Summary

The Intake & Marketing Specialist role at Tomeny | Best Injury Attorneys is designed to ensure unparalleled client satisfaction and operational efficiency. This position is critical in maintaining exceptional client interactions, leading the intake process, and supporting the firm's expanding marketing efforts.

What You’ll Do

• Phone Coverage: Answer and route all inbound calls to ensure no opportunity is missed.
• Client Intake: Gather and record detailed information from new client inquiries, building trust and guiding conversations.
• Overflow Coverage: Serve as additional support during peak call times to maintain seamless client service.
• Mailing Processing: Manage incoming mail, including scanning, naming, and routing documents accurately.
• Administrative Support: Assist with data entry, CRM updates, and communication support as needed.
• Marketing Support: Contribute to organic social media posting and assist with brand engagement initiatives.

What We’re Looking For

• Outstanding Phone Presence: Friendly, warm, and professional demeanor to create a positive caller experience.
• Customer Service Skills: Excellent communication abilities to interact with potential and existing clients, medical providers, and referral sources.
• Reliability: Consistent and dependable with a strong commitment to answering phones and supporting operations.
• Tech Comfort: Proficient with learning new systems such as Filevine, Lead Docket, and RingCentral.
• Cultural Fit: Enjoys working in a collaborative and relationship-driven environment.
• Marketing Interest: A passion for social media and content creation is a plus but not required.

Why You Should Work Here

• Growth Opportunities: Potential for professional development into marketing and broader operational roles.
• Impactful Work: Play a crucial role in shaping client interactions and improving client satisfaction.
• Direct Collaboration: Work closely with firm leadership and attorneys to drive client engagement.
• Family-Oriented Culture: Engage in regular team activities and enjoy a supportive workplace environment.

Additional Perks

• Health Insurance: Comprehensive coverage plans available.
• 401(k): Retirement planning options offered.
• Flexible Scheduling: Consideration for hybrid work and work-from-home arrangements.
• Competitive Salary: Market-validated compensation reflective of experience and performance.