Intake Coordinator Substance Use Treatement

Indiana Treatment Centers – Columbus is seeking a compassionate, organized, and highly dependable Intake Care Coordinator to help create a welcoming, coordinated, and clinically sound experience for individuals entering substance use disorder treatment.

About Indiana Treatment Centers

At Indiana Treatment Centers, we provide compassionate, evidence-based treatment for individuals experiencing substance use disorders and related behavioral health needs. Our multidisciplinary teams work together to provide individualized, person-centered care focused on helping patients achieve stability, build recovery skills, and successfully transition to the next stage of their recovery.

Responsibilities

Intake & Admission

• Welcome new patients and help create a supportive, trauma-informed admission experience
• Conduct initial screenings and complete biopsychosocial assessments within the scope of applicable education, credentialing, and licensure
• Gather information related to substance use history, behavioral health needs, psychosocial needs, and readiness for change
• Complete new-patient orientation and review:
  • Program expectations
  • Patient rights and responsibilities
  • Facility guidelines
  • Treatment expectations
  • Applicable ASAM-informed level-of-care processes
• Ensure all intake documents, consents, assessments, and required electronic health record entries are completed accurately and within required timeframes
• Collaborate with nursing, medical providers, therapists, recovery support staff, and other team members during the admission process
• Coordinate with the medical team regarding initial physician orders, laboratory work, screenings, and evaluations
• Help identify immediate patient needs or barriers requiring clinical, medical, or operational follow-up
• Support development of preliminary treatment goals and facilitate a smooth handoff to the ongoing treatment team

Care Coordination

• Act as a communication hub among patients, clinical staff, medical providers, nursing, recovery support, utilization review, referral sources, and community providers
• Communicate patient needs and barriers proactively to appropriate team members
• Support patients in developing meaningful, measurable treatment goals
• Connect patients with appropriate internal programming and external resources
• Maintain timely and accurate documentation of care coordination activities and follow-up
• Participate in interdisciplinary treatment team meetings and clinical reviews
• Assist with treatment plan reviews and required authorizations as assigned
• Support continuity of care throughout the patient's treatment experience

Discharge & Transition Support

• Help identify discharge and aftercare needs beginning at admission
• Coordinate referrals to outpatient treatment, medication-assisted treatment providers, sober living, housing resources, peer recovery services, and other community supports
• Support warm handoffs to receiving providers
• Assist with follow-up appointments and continuity-of-care planning
• Ensure transition-related documentation is completed within required timelines

Crisis & Behavioral Support

• Recognize signs of emotional or behavioral crisis, withdrawal risk, escalating behavior, or other safety concerns
• Follow established de-escalation and crisis-response procedures
• Communicate concerns immediately to the appropriate clinical or medical team member
• Support individualized behavioral and safety planning as assigned
• Document crisis interventions and coordination accurately

Compliance & Quality

• Maintain patient confidentiality in accordance with HIPAA and 42 CFR Part 2
• Follow applicable state, payer, agency, and accreditation requirements
• Maintain professional boundaries and ethical standards
• Complete documentation accurately and within established timelines
• Participate in chart audits, quality improvement activities, and corrective action initiatives as assigned
• Follow infection prevention, safety, and emergency-management procedures
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field; OR a minimum of two (2) years of experience in a substance use disorder or behavioral health setting in lieu of a degree
• Minimum of two (2) years of experience working in a behavioral health or substance use treatment environment
• Strong understanding of behavioral health, substance use disorders, and trauma-informed care principles
• Strong written and verbal communication skills
• Ability to complete accurate and timely clinical documentation
• Ability to manage multiple priorities while maintaining professionalism and empathy
• Ability to collaborate effectively within an interdisciplinary team
• Ability to maintain confidentiality in accordance with HIPAA and 42 CFR Part 2
• Current CPR and First Aid certification or ability to obtain within 30 days of hire

Preferred Qualifications

• Experience with intake coordination, admissions, case management, care coordination, or discharge planning
• Knowledge of ASAM Criteria
• Knowledge of clinical documentation standards such as SOAP, DAP, or BIRP
• Familiarity with utilization review and payer authorization processes
• Behavioral health certification or licensure, such as LSW, LAC, or another applicable credential

Work Conditions

• Facility-based in a behavioral health and substance use treatment environment
• Frequent interaction with individuals experiencing emotional or behavioral distress
• Frequent sitting, standing, walking, and computer use
• Regular in-person, telephone, and electronic communication
• Occasional lifting of up to 25 pounds
• Potential exposure to contagious or infectious conditions
• Required adherence to infection prevention and workplace safety procedures

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.