Intake Coordinator/Lead Visit Monitor-FT

Department: Parent and Youth Support Programs
Reports to: Direct Care Supervisor of Supervised Visitation

About the role

The YWCA's Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety. The Lead Visit Monitor & Intake Coordinator is also responsible for communicating regularly with the Direct Care Supervisor regarding the status of visits and any concerns.

Responsibilities

• Schedule and conduct in-person orientation, phone intakes with residential and non-residential parents, and arrange for site tours and interviews with children prior to first visit.
• Ensure parties are referred as necessary to external resources for domestic violence, batterer's intervention, counseling, and financial assistance among others.
• Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
• Input all new client intakes and goals into AWARDS within 48 hours.
• Monitor supervised visits at Springfield, Dunbar, and Florence Centers as needed for coverage.
• Assist with set up and closing (setting up of rooms and cleaning up at end of the day).
• Ensure all equipment is ready for visits.
• Model appropriate parenting behavior and encourage healthy parent-child relationships/interactions.
• Ensure compliance with center rules and policies while making interventions as necessary.
• Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
• Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
• Resolve conflict using de-escalation techniques and trauma-informed skills.
• Conduct risk assessments, as needed.
• Check in with security to ensure safety of the facility per Security Standards.
• Attend supervision, trainings, and staff meetings as required.
• Perform other relevant duties as necessary.

Requirements

• Bachelor's degree (required).
• Excellent verbal, written, and organizational skills (required).
• Understanding of both interpersonal and structural racism and bias (required).
• Access to reliable transportation and valid driver's license (required).
• Must be able to lift 40 lbs.

Qualifications

• Computer skills (preferred).
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship (preferred).
• Experience and knowledge of child development and impact of domestic violence on children (preferred).
• Basic bilingual Spanish (preferred).

Pay

Starting rate: $24.00/hour

Schedule

37.5 hours per week:
Tuesday, Wednesday, and Thursday, 10am - 6:30pm (Springfield)
Friday 1pm-9pm (Florence)
Saturday 8:30am - 3:30pm (Florence)