Intake Coordinator/Lead Visit Monitor-FT

About the role

The YWCA of Western MA is seeking a Lead Visit Monitor & Intake Coordinator to support the supervised visitation program. This position involves scheduling and conducting in-person orientations, phone intakes, and arranging site tours and interviews with children. Responsibilities also include monitoring visits, ensuring compliance with center rules and policies, and communicating with the Direct Care Supervisor.

Responsibilities

• Schedule and conduct in-person orientation, phone intakes with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
• Ensure parties are referred as necessary to external resources for domestic violence, batterer's intervention, counseling, and financial assistance among others.
• Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
• Input all new client intakes and goals into AWARDS within 48 hours.
• Maintain regular communication with the Direct Care Supervisor regarding the status of visits and any concerns.
• Monitor supervised visits at Springfield, Dunbar, and Florence Centers as needed for coverage.
• Absorb and assist with set up and closing (setting up of rooms and cleaning up at end of the day).
• Ensure all equipment is ready for visits.
• Model appropriate parenting behavior and encourage healthy parent-child relationships/interactions.
• Ensure compliance with center rules and policies while making interventions as necessary.
• Communicate in a timely manner with the Direct Care Supervisor on any incidents and issues.
• Ensure that transportation of children at exchanges and visits adheres to all safety laws/policies regarding seat belts and car seats.
• Ability to resolve conflict using de-escalation techniques and trauma-informed skills.
• Conduct risk assessments, as needed.
• Check in with security to ensure safety of the facility per Security Standards.
• Attend supervision, trainings, and staff meetings as required.

Requirements

• Bachelor's Degree (Required)
• Excellent verbal, written, and organizational skills (Required)
• Computer skills (Preferred)
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship (Preferred)
• Experience and knowledge of child development and the impact of domestic violence on children (Preferred)
• Understanding of both interpersonal and structural racism and bias (Required)
• Bilingual-Spanish (Basic) (Preferred)
• Access to reliable transportation and valid driver's license (Required)
• Must be able to lift 40 lbs. (Required)