Intake Coordinator II, Office of Ethics & Compliance

The Office of Institutional Ethics & Compliance (OIEC) is seeking an individual to serve in an important role supporting institutional work involving ethics, compliance, equal employment opportunity, and Title IX. This position serves as a key point of contact for students, faculty, and staff and plays a critical role in the intake, assessment, and coordination of sensitive matters. As the foundational role within a growing OIEC career path, this opportunity allows for developing broad knowledge and experience across multiple areas of institutional compliance and complaint resolution.

Responsibilities

• Serves as the initial point of contact within the Office of Institutional Ethics & Compliance for concerns related to Equal Employment Opportunity (EEO), Title IX, compliance, and ethics.
• Conducts initial assessments of reported concerns to identify the nature, scope, and urgency of the matter and determine appropriate next steps.
• Collects, documents, and verifies relevant information during the intake process, including complainant contact information, allegations, witnesses, supporting documentation, evidence, and desired outcomes.
• Evaluates reported concerns and determines appropriate referral or escalation for review or investigation.
• Connects individuals with appropriate university resources, including Faculty Affairs, the Dean of Students, University Ombuds, and Employee Relations, as needed.
• Assists with complaint resolution and the investigative process, including facilitating informal resolutions, compliance reviews, and other appropriate resolution processes.
• Coordinates supportive measures and accommodations related to pregnancy, religion, and other applicable circumstances in accordance with university policies and applicable regulations.
• Coordinates intake and investigation assignments and monitors cases to facilitate timely follow-up, communication, and resolution.
• Collaborates with internal partners to facilitate the appropriate transition and coordination of complaints through established resolution processes and maintains effective case management practices in a high-volume environment.
• Provides training, support, outreach, and programming related to equal employment opportunity, Title IX, compliance, ethics, and related institutional policies.
• Establishes and maintains complaint intake files and accurate, confidential records of case activity, communications, and related documentation.
• Prepares regular reports and analyses regarding intake activity, case demographics, trends, and other information to support monitoring, assessment, and continuous improvement.
• Serves as a Campus Security Authority as outlined by the Clery Act.
• Assists with office events or programs as needed.
• Handles administrative tasks such as monitoring emails, answering phones, and other duties as assigned.

Requirements

• Seven years of relevant full-time experience or a Bachelor’s degree from an accredited institution in an appropriate area of specialization and three years of relevant full-time experience.
• Experience operating personal computers and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) software and video conferencing platforms (Zoom, Teams).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Qualifications

• Master's Degree from an accredited institution.
• Experience in human resources, compliance, legal, social services, higher education, or a related field involving complaint intake or case management.
• Work experience with EEO and/or Title IX complaints.
• Bilingual.
• Experience working in fast-paced, high-volume environments involving sensitive or complex matters.

Skills

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Knowledge of relevant laws, regulations, and compliance standards (e.g., ADA, FERPA, EEO, Title IX).
• Excellent interpersonal, verbal, and written communication skills.
• Excellent organizational skills with a high attention to detail.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to interact professionally with staff, faculty, students, and the general public.
• Ability to maintain confidentiality and discretion at all times.
• Ability to gather data, analyze results, and prepare reports and other written materials.
• Ability to interview students and employees who may have been affected by an on-campus discriminatory incident and assist in resolution as assigned.
• Ability to work evenings, nights, and weekends as necessary.

Institutional Values & Behavioral Expectations

• Seek out new approaches to improve outcomes; remain open to feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade: 17