Intake Coordinator I

What You’ll Do

• Responds immediately to service and referral inquiries coming into the Referral Coordination Center
• Exhibits critical thinking skills to evaluate referral packets and determine how Child Behavioral Solutions (CBS) can best meet the needs of the referral
• Responsible for disseminating referrals to appropriate facilities based on clinical and contractual parameters
• Maintains the timely disposition from the facilities and assists in the targeting of a facility for admission
• Tracks admissions and referral status in referral database and updates team reports
• Provides updates to the Resource Coordinators/referral source and facilities on the status of referrals toward admission
• Serves as a liaison for both the facilities and resource coordinators to relay patient information
• Establishes and maintains positive relationships with referral sources, families, staff, and visitors
• Communicates with diverse audiences, ascertains the clients’ needs, and explains the multifaceted services of CBS
• Able to manage many projects and is flexible when the workload increases. Works independently with the ability to plan and schedule daily activities and consistently achieve individual and team goals
• Ensures that all records of work activity are available to supervisor using approved means of reporting such data/information
• Uses appropriate channels to report concerns and complaints in a timely fashion
• Responsible for observing and monitoring team goals at least monthly and informing management when team goals are at risk of not being realized
• Conducts weekly team Open Referral Report calls to review and discuss team referrals
• Performs other duties as assigned

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to person(s) receiving services and their family or healthcare team members
• Develops constructive and cooperative working relationships with others and maintains them over time
• Maintains regular and predictable attendance