Coordinator I, Intake

About the role

The Intake Coordinator is responsible for the acceptance, processing and coordination of all referrals for patient care services. This includes determining eligibility and benefits for new referrals or readmissions, obtaining authorizations, securing financial obligations for new admissions or readmissions, coordinating with pharmacy, nursing and client service specialists, initiating patient care services, providing appropriate documentation to clinical departments, contacting patients prior to start of services to discuss financial obligations, completing start of care paperwork for patient signature, entering complete referral information into NuFACTOR system of record, and tracking the return of signed copies within the system.

Responsibilities

• Answers telephones utilizing appropriate etiquette and speaks referral sources, patient, family members, clinicians and payors.
• Initiates the intake process gathering relevant data from the referral source required to admit patient to NuFactor services.
• Notifies departments of new referrals and coordinates information amongst referral sources, clinicians and sales.
• Provide appropriate documentation to clinical departments for initiation of services.
• Determines patients financial obligation, out of pockets expense and copays.
• Contact patients prior to start of services to discuss financial obligations and make arrangements for payments.
• Completes start of care paperwork for patient signature, i.e., admissions agreement, financial obligation, advanced beneficiary notice, compassionate care application as required prior to initiation of services and tracks the return of signed copies within NuFACTOR system of record.
• Enters complete referral information into NuFACTOR system of record.
• Enters all communications and updates in assessments and notes while admitting patients for service.
• Complies with all NuFactor policies and procedures and compliance requirements when engaging in activities related to the company.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose.
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Requirements

• High School diploma or equivalent required.
• One (1) year health care related experience in a pharmacy, home healthcare, infusion related setting or hospital is preferred.
• Benefit verification and prior authorizations for specialty medications.
• Strong organizational skills.
• Adequate verbal and written communication skills.
• The ability to work with limited supervision and as part of a team.
• Sound decision-making abilities.

Skills

• Knowledge of medical and pharmacy terminology and calculations, general pharmacy dispensing requirements, including identification of items requiring prescription and valid prescribing data.
• Excellent verbal and written communication skills and the ability to interact effectively with patients, co-workers and management.
• The ability to work with a high degree of accuracy in an organized, detail oriented manner with appropriate follow-up when required.
• The ability to communicate effectively and at the appropriate level with healthcare professionals and peers.
• The ability to prioritize work and make decisions independently and effectively, often quickly in response to dynamic patient needs, with limited supervision and direction, except where required/restricted by law.
• Working knowledge of state, federal and Joint Commission guidelines/regulations/laws.
• The ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.
• The ability to use and understand Microsoft Office skills and internet technologies.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Discount Program
• Vision Insurance Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Group Life and AD&D
• Voluntary Supplemental Life Insurance Plans
• Short Term Disability
• Long Term Disability Income Protection
• 401k Profit Sharing Retirement Plan - Discretionary Match
• Discretionary Bonus
• Supplemental Insurance Plans
• Prepaid Legal/Identity Theft Plan
• Paid Holidays/Vacation/Sick Days
• Tuition Reimbursement Program
• Notary Services
• Employee Referral Bonus
• Vendor Discount Programs
• Corporate Individual Travel Program