Intake Coordinator Home Infusion-2

About the role

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

The pharmacy technician promotes medication accessibility and availability to patients in multiple disease states. Their main responsibilities include prescription entry, adjudication of claims, outbound calls to insurance plans, medical offices and patients, prior authorization and coordination of financial assistance. The Specialty Pharmacy Program Technician reports to the Director of Specialty Pharmacy.

Responsibilities

• Enter and process claims accurately for new and refill prescriptions, including resolving rejected claims.
• Work seamlessly in the pharmacy and/or alongside medical office staff to serve patients both face‑to‑face and over the phone as needed.
• Review all pertinent medical documentation from physician offices and other healthcare facilities.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Assist in resolving insurance‑related issues, including prior authorizations, and help patients with various forms of financial assistance.
• Assist the pharmacist in retrieving prescription files, patient files, and other records pertaining to the practice of pharmacy.
• Answer, resolve, and triage inbound telephone inquiries.
• Perform pharmaceutical calculations.
• Communicate directly with patients to assist them with medication awareness.
• Report errors, omissions, or incidents to the pharmacist.
• Maintain productivity rates and meet quality expectations determined by management.
• Coordinate timely prescription dispensing by communicating with various pharmacy team members as needed.
• Participate in staff meetings and help with special projects.
• Comply with all regulatory requirements, including HIPAA/HITECH.
• Ensure safe care to patients, staff, and visitors; adhere to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
• Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; serve as preceptor, mentor, and resource to less experienced staff.
• Demonstrate commitment to caring for every member of the community by creating compassionate and personalized experiences.
• Model Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Other duties as assigned.

Requirements

• Education: High school diploma or GED.
• Licenses/Certifications: Licensed as a registered Pharmacy Technician or Pharmacist Intern in the State of Texas.
• Experience: Five (5) years experience in specialty, retail, mail order, or hospital pharmacy.
• Demonstrated attention to detail in completing tasks.
• Ability to efficiently complete multiple daily work assignments while operating independently.
• Ability to work cross‑functionally to solve problems and improve quality and service.
• Knowledge of medical and pharmaceutical terminology.
• Demonstrated experience in customer service.
• Functional skills with the Microsoft Office Suite (Excel, Access, Word, PowerPoint).
• Strong interpersonal and communication skills.
• Experience in specialty pharmacy or pharmacy benefit management preferred.