Intake Coordinator - Emerson, NJ

The Role

We’re looking for an Insurance & Intake Coordinator, also known as an “Infusion Guide,” who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will ensure our patients receive the highest level of care possible in infusion therapy.

This is a Full-Time position that will be located onsite. This role will be primarily based in Emerson, NJ and work M-F, 9:00 - 5:30pm.

Here’s What We’re Looking For

• Passion for Patient Care, and Delivering Exceptional Patient Experiences
• Health Care Experience Required
• Prior Experience in Infusion is Preferred
• Insurance Prior Authorization Experience
• Medical Terminology Experience
• Overall Medical Insurance Experience
• Ability to Quickly Grasp New Apps
• Experience and Strong Familiarity Utilizing Electronic Health Records (EHR) Systems

What You’ll Do

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
• Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
• Communicate referral process and status to patients in a customer-centric way
• Dedicated 6 week training plan to help you succeed in your role

Qualifications

• Prior Experience Reading Medical Charts
• Prior Experience Working on Insurance Pre-Authorizations
• Strong Communication Skills
• Attention to Detail
• Organizational Skills

Benefits

Salary starting at $25/hr + quarterly bonus based on metrics & full benefits

Full-time employees get:

• Medical, dental, and vision insurance through our employer plan
• Short and long-term disability coverage
• 401(k) — as an early-stage startup, and we match!
• 15 Days PTO — and we want you to take it!
• Competitive paid parental leave and flexible return to work policy

We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.