Intake Coordinator

Essential Functions

• Schedule evaluations, meetings, and consultations for patients.
• Answer all incoming calls with a strong customer service background, this may include answering questions and explaining the admissions process.
• Prepare and maintain patient charts.
• Enter admission information that includes patients' insurance, medical history, and demographics into the system.
• Congduct pre-screen to determine the medical necessity for Intake Assessment for each potential patient.
• Convey the initial plan of treatment to the referral source, if applicable.
• Produce a timely acceptance and completion of new referrals.
• Effectively assist case management as needed with referrals.
• Maintain confidentiality and safeguard the operations of the business.
• Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
• Adhere to the service policy and principle of CMG/New Seasons.

Essential Qualifications

• This position requires a High School Diploma or GED.
• The candidate will have a strong customer service background, knowledge of electronic health records, medical insurance, and knowledge of medical and psychiatric terminology.
• This position requires a minimum of 3 years of admission/intake, MD referral, scheduling and registration experience, and a minimum of 3 years of healthcare/office experience.
• The position will require the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to accurately enter patient data. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to schedule and manage multiple patients at once.

Physical Demands/Work Environment

• Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.
• Talking: To convey detailed or important instructions to employees, patients, and applicants.
• Hearing: Ability to hear normal conversations and receive ordinary information.
• Vision: Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.
• Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.
• Working Conditions: Ability to operate in an open work area with moderate everyday noise.
• Core Competencies: Analytical Skills, Business Acumen/Understanding the Organization, Communication, Detail Orientation/Attention to Detail, Ethics/Values/Integrity, Information Gathering, Problem Solving, Time Management.