Intake Coordinator

About the role

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Shriners Spokane is looking for a full time Intake Coordinator to join our team. The Intake Coordinator processes and tracks new patient applications, schedules and monitors new patient internal referrals, clinic appointments and changes, and communicates with families and Shrine Centers regarding status. Triages patient referrals and patient applications by assessing urgency. Handles inquiries regarding referrals and eligibility requirements. Maintains databases on activity, and prepares statistical reports for Board of Governors, Shrine Centers and Key Volumes reporting. Attends monthly Applications Committee meeting and provides statistical and patient information.

Responsibilities

• Responsible for taking all scheduling phone calls new/established for the West Region
• Responsible for triage of new patients for appropriate level of scheduling
• Uses computer to enter patient information into the EMR in an accurate and timely manner
• Participates in positive and effective communication; demonstrates flexibility of change as required, promotes inter/intra teamwork, works efficiently and demonstrates integrity
• Consistently meets operational expectations related to attendance, punctuality, meeting attendance, compliance with deadlines, staying current with posted and email communication, etc

Requirements

• High School Diploma/GED
• Basic Life Support (BLS), required within 90 days

Qualifications

• 2 years of pediatric scheduling and patient information applications
• Certificate Medical Assistant

Pay

The Pay Range for this position is $20.16-$30.25/hourly. Compensation is determined based on years of relevant experience and departmental equity.