Intake Coordinator

About the role

Odyssey House's mission is "Empowering people to heal and build better lives." The organization provides substance use treatment, prevention, mental health services, education, job skills, healthcare, sober housing, behavioral management, and aftercare support. Located in Salt Lake City, the Intake Specialist will conduct client screenings, coordinate referrals, create client files, complete QA activities, maintain admission paperwork, and guide new admits and their families through the admission process.

Responsibilities

• Conduct client screenings and provide general program information
• Add all collateral contacts and create release information according to agency policy
• Assist with the coordination of referral if the client is not appropriate for care
• Create client files for new admits
• Complete QA activities to ensure client files and admission paperwork are completed accurately and consistently
• Communicate and complete training with coworkers on QA issues that arise
• Maintain admission paperwork to comply with program and agency needs
• Identify and solve barriers to treatment for potential clients
• Coordinate admission of clients with the Admissions Therapist
• Collection of collateral records
• Participate in the Admissions Department meetings
• Enter client funding and ensure accuracy
• Other duties as assigned

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred
• Valid driver's license and clean driving history (position requires driving Odyssey House vehicles; eligibility verified via annual Motor Vehicle Registrations)
• 2+ years of experience in healthcare or social services, preferably in admissions or a related field
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Knowledge of Microsoft Office and other computer applications
• Ability to maintain confidentiality and adhere to agency policies and procedures
• Physical demands: ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and perform light to moderate physical activity at times
• Employment offers contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications; roles requiring driving subject to Motor Vehicle Record review and valid Utah driver’s license

Benefits

• Medical, dental, life, and disability insurance
• Flexible spending account
• Retirement plan (403(b) with immediate participation; 100% employer match up to 6