Intake Coordinator

Job Summary

At Northeast Arc, our mission is to ensure that children and adults with disabilities are able to live, work, and thrive in their communities. Our ABA Services team plays a meaningful role in making that possible by providing evidence-based support to individuals with Autism Spectrum Disorder and related developmental disabilities. As an Intake Coordinator, you will serve as a vital connection point between families seeking services and the programs that can change their lives. You will be at the heart of our ABA operations, helping to ensure a smooth, organized, and welcoming experience for every family from the moment they reach out to us.

Responsibilities

• Complete intake paperwork for new referrals to programs and communicate with families inquiring about ABA services
• Maintain accurate, up-to-date records of all clients, ensuring compliance with organizational policies and regulatory standards
• Communicate daily with the staffing coordinator to anticipate needs for staff hours and locations
• Keep Program Directors regularly informed of program status, individual needs, and staff updates
• Meet monthly with Program Directors and the administrative team for ongoing check-ins regarding programs, individuals, and staff
• Attend staff meetings and trainings to develop expertise across programs in order to effectively represent ABA services to potential families and clients
• Support the overall coordination and smooth functioning of program operations

Qualifications

• Associate's degree in Business Administration, Education, Psychology, or a related field
• Experience working in the human services or disability field
• Working knowledge of Applied Behavior Analysis (ABA)
• Strong verbal, written, and interpersonal communication skills
• Solid organizational and problem-solving abilities
• Proficiency with Microsoft Office and other database software
• Valid driver's license and reliable transportation required

Benefits & Perks

• Medical, dental, and vision coverage (for employees working an average 30 hours per week)
• Generous paid time off, including vacation, sick time, and 12 paid holidays
• Flexible Spending Accounts (health care and dependent care)
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403(b) retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development (trainings, conferences, CEUs, and more)
• eAcademy online learning platform
• Mileage reimbursement (where applicable)
• Additional perks including employee discounts and more

About Us

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life, and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make. We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.