Intake Coordinator

About the role

The Intake Coordinator at Luminare Health is responsible for providing quality service by accurately and respectfully triaging telephone, written, and electronic inquiries from employees, members, providers, and clients. Inquiries include a variety of topics such as pre-certification requests, benefit verification, status requests, etc.

Responsibilities

• Provide quality service by accurately and respectfully triaging telephone, written, and electronic inquiries from employees, members, providers, and clients.
• Triage inquiries including pre-certification requests, benefit verification, status requests, etc.
• Service business for Luminare Health, Small Business Benefits, and key clients.

Requirements

• High School Diploma or GED equivalent
• Communicate in a positive and effective manner in both oral and written communication
• Read and interpret documents, criteria, instructions, and policy & procedure manuals
• Write/create routine correspondence and reports
• Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Compute rate, ratio and percent
• Apply common sense understanding to carry out instruction furnished in written, oral or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Evaluate problems, develop alternative solutions and identify trends and patterns
• Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments
• Excellent interpersonal skills
• Perform multiple tasks simultaneously
• Maintain high level of confidentiality, flexibility and willingness to learn new tasks
• Work in a dynamic team-oriented environment
• Work independently with minimal supervision or instruction

Qualifications

• Medical coding and/or transcription certification
• Previous experience in a healthcare or insurance environment
• Previous experience in a call center
• Experience with Microsoft Office

Skills

• Positive and effective communication
• Interpersonal skills
• Time management
• Problem-solving
• Confidentiality
• Flexibility
• Learning new tasks

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Pay

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min To Max Range $18.07 - $33.92 Exact compensation may vary based on skills, experience, and location.

Schedule

Details on the schedule will be provided upon hire.