Intake Coordinator

About the role

Living Resources is a non-profit human services agency. Our core purpose is to support and empower individuals with disabilities or other life-challenging conditions to live with dignity, independence, and happiness. We work with, and for, families by providing peace of mind, partnering to provide care and services. The Intake Coordinator manages program admissions for individuals with intellectual and developmental disabilities, ensuring all required processes are complete for new individuals to begin receiving supports. This role works across all programs, with priorities set by the Chief Program Officer.

Responsibilities

• Manage the admissions and discharge process for individuals receiving supports and services, including completing and maintaining all intake/discharge documentation.
• Serve as the primary contact for referrals through OPWDD, Care Managers, and families.
• Gather necessary documents for all new admissions.
• Participate and coordinate trial visits and pre-placement meetings for all new admissions.
• Ensure changes to individuals' service authorizations and amendments are submitted to OPWDD.
• Collaborate with the finance department and benefit specialists to troubleshoot issues impacting billing and cash flow.
• Liaise with Care Managers and Regional Office for obtaining eligibility.
• Attend Residential Opportunity Committee meetings and DRO Day Service Providers meetings.
• Develop and maintain an internal system for monitoring enrollment progress and provide reports as necessary.
• Coordinate all internal movements.
• Ensure all Medicaid and waiver documentation is in place prior to admission.
• Submit documentation for enrollment in NetSmart (if required by the program).
• Establish and maintain professional relationships with key employees in Residential Services, Day Habilitation, Community Living, and external community professionals.
• Attend all meetings as assigned by the Associate Executive Director.
• Participate on cross-functional committees when requested.
• Complete other duties as assigned.

Requirements

• High School Diploma required; Associate’s or Bachelor’s Degree preferred.
• At least 2 years of experience working with individuals with intellectual disabilities.
• Valid NYS driver’s license.
• Complete all state and agency-required training.
• Excellent verbal, written, interpersonal, and communication skills.
• Knowledge and understanding of local and regional regulatory operations, including OPWDD regulations.
• Understanding and commitment to community-based support for persons with disabilities.
• Experience with intake and admissions.
• Excellent time management skills.
• Proficient in Microsoft Office (Outlook, Word, and Excel).

Skills

• Knowledge of Medicaid, Medicare, SNAP, and Social Security benefits and applications/certifications.

Benefits

• Paid Training
• Health, Dental & Vision Insurance
• Flexible Spending Accounts
• Payment in Lieu of Health Insurance
• Tuition Assistance
• Retirement Programs
• Opportunities for advancement within the agency

Pay

$55,000–$57,500

Schedule

This position requires flexibility as hours may vary.