Intake Coordinator

About the role

Make a meaningful impact in the Autism Community! As an Intake Coordinator you will compassionately guide families through the steps to receive ABA Services. This entry-level position is perfect for someone with a compassionate, customer-focused attitude and a drive to make a direct impact.

Responsibilities

• Manage the new patient intake phone line to educate prospective clients on services offered by Helping Hands Family.
• Communicate with clients in the admissions process on status, timelines and any additional information needed.
• Work with families to receive proper paperwork needed to start the intake process, including speaking with office of diagnosing physician if needed.
• Work with prospective, new, and existing clients to gather the correct insurance information needed to determine covered services/verification of benefits.
• Manage the practice management (PM) system and electronic medical records system (EMR) for data integrity, including entering, organizing, and auditing client data.
• Act as a liaison between designated market/clinic locations, families, and insurance as needed.

Requirements

• High school diploma or GED required
• At least 1 year of customer service experience
• Previous experience in a related healthcare field preferred
• Passion for helping families access support for their children
• Strong attention to detail and communication skills

Benefits

• Medical, dental, and vision coverage
• 401k match
• Paid family leave
• Paid Time Off & Holidays

Pay

$20.00‑$22.00 per hour

Schedule

Hybrid: teammates work at the Support Center in King of Prussia, PA two days per week, one week per month (assigned by manager) and work from home/remote other days.