Intake Coordinator

About the Role

The Intake Associate acts as a liaison to ensure a seamless transition from the acute care setting to home healthcare. This role is crucial in processing referrals and admissions, as well as communicating directly with patients and vendors to ensure customer satisfaction.

Responsibilities

• Receives referrals from physicians and facilities and initiates the intake process.
• Reviews, approves, and coordinates all referrals directed toward assigned care team.
• Manages all assigned intake/admission EMR workflow for Home Health patients (initial referrals, physician verification, etc.) per assigned care team.
• Provides daily reporting to care team regarding pending admissions, new admissions, and outstanding (open) items.
• Enters new patient records ensuring accuracy of all patient demographic information.
• May perform eligibility/insurance verification.
• Obtains initial payer source eligibility verification upon intake/referral and coordinates indicated follow-up necessary to adequately communicate the patient’s expected out-of-pocket expense for services.
• Attends regular interdisciplinary team meetings for purposes of identifying new admissions and recertifications.
• Builds and maintains positive relationships and rapport with colleagues, patients, their family members, and community personnel.
• Adheres to communication guidelines established by HCA Healthcare at Home and local and regional management.
• Provides professional customer service to colleagues, patients, physicians, and other referral sources.
• Maintains a safe and clean work area and adheres to facility/corporate safety standards.
• Adheres to established confidentiality standards as required by HCA Healthcare at Home and HIPAA and patient information privacy requirements.
• Completes special projects as assigned by the management team.
• Performs other duties as assigned, to include being cross-trained in the functions of Scheduling, Document Control, and Customer Service and providing support in any of these areas as needed.

Qualifications

• High School Diploma required.
• Associate/Bachelor degree preferred.
• A minimum of two years of experience in an office setting.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Pay

Hourly Wage Estimate: $18.87 - $26.42 / hour

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role. The typical candidate is hired below the midpoint of the range.

HealthONE Hospice & Family Care is part of HCA Healthcare, a leading provider of healthcare services. We are committed to providing physical, emotional, and spiritual support for patients and families, helping them navigate each step of their hospice journey.