Intake Coordinator

About the role

FloMed Infusion is an outpatient infusion clinic providing medical infusions and injections in a relaxed setting. For more information about our services and company, visit our website here. We operate 11 offices in Florida and 4 in New Jersey, with plans for further expansion.

Responsibilities

• Performs registration, receptionist, and secretarial duties in the Medical Office
• Validates completeness and accuracy of patients' eligibility and medical documentation
• Functions as the primary point of contact for patients and medical staff
• Coordinates administrative data entries into the Electronic Medical Record (EMR) system
• Affixes administrative tasks related to medical service coordination
• Aids patients with inquiries and concerns
• Reviews schedules to optimize scheduling efficiency
• Updates patient demographics in the agency’s data systems, ensuring photo IDs and insurance cards are scanned and forms are signed and uploaded into the electronic health record
• Contacts patients to discuss benefits, appointments, and other details
• Communicates a commitment to serving all internal and external customers, including medical staff, office personnel, patients, and hospital personnel
• Maintains high professional and ethical standards as demonstrated through successful completion of core competencies, clinical competencies, and behavior standards
• Adapts to evolving healthcare delivery and adjusts responsibilities as needed based on departmental needs and management discretion

Requirements

• Medical Office Experience Required
• 10 Years of Experience Preferred
• Familiarity with Medical Office Terminology and Systems
• Bilingual Spanish a Plus