Intake Coordinator
About the Organization
God Restoring Order (GRO) Community is a mental healthcare provider that specializes in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological and psychological effects of trauma. GRO services include mental health and wellness, stress management, and community outreach.
Position Summary
The Intake Coordinator manages the initial registration for new clients, acting as the primary point of contact to ensure a smooth, efficient entry into services. They verify insurance, gather medical histories, complete necessary documentation, and collaborate with mental health staff to determine appropriate care levels, ensuring a supportive experience. Reports to: Intake Supervisor; Direct Reports: none (subject to change). Location: Cincinnati; Job Type: Full-Time.
Responsibilities
- Review, process, and track incoming referrals from various sources.
- Screen clients for service appropriateness and conduct interviews regarding mental health history and current needs.
- Verify insurance eligibility, obtain prior authorizations, and schedule intake appointments with clinical staff.
- Work with clinical teams for case assignment and link clients to appropriate community resources.
- Provide urgent intervention and support over the phone to patients in distress.
Competencies
- Exceptional communication (verbal/written)
- Empathy
- Ability to manage multiple tasks
- Proficiency in Electronic Health Records (EHR) systems
Work Setting
Onsite
Qualifications
Bachelor’s degree in psychology, social work, or related field is required; high school diploma may be acceptable depending on experience.
Benefits
- Competitive salary and benefits package
- Supportive and dynamic work environment committed to social impact
- Opportunities for professional development and growth