Intake Coordinator

Responsibilities

• Conduct pre-admission screenings to assess patient needs and determine eligibility for services
• Schedule assessments in a timely manner, ensuring efficiency in the admissions process
• Collaborate with the business office, nursing staff, clinical teams, and external referral sources to facilitate patient admissions
• Provide accurate and timely information regarding treatment programs, admission requirements, and financial options to patients and families
• Offer crisis intervention services as needed to support individuals seeking care
• Refer inquiries to appropriate agencies or community resources when facility admission is not suitable
• Maintain ongoing communication with referral sources to provide updates on patient status and ensure continuity of care
• Education referral sources and the community about available services and admission criteria
• Interview patients, family members, and collateral contacts to ensure all intake criteria are met
• Review prospective admissions against approved criteria, facility policies, and regulatory procedures
• Present clinical information to a member of the medical staff for approval of intake
• Verify insurance coverage upon intake and document all admission-related processes with accuracy and compliance
• Provide clerical support for admissions, including assembling admission folders, auditing patient charts, and monitoring patients in internal waiting areas

Qualifications

• A high school diploma or equivalent required
• Minimum of one year of experience in healthcare admissions, preferably in mental health or substance abuse settings
• Experience in patient assessment, referral coordination, treatment planning, or communication with external review organizations preferred
• CPR certification required within 30 days of employment
• Strong communication, problem-solving, and customer service skills
• Proficiency in electronic health record (EHR) systems and insurance verification processes preferred

Competencies

• Strong ability to assess and coordinate patient admissions effectively
• Excellent communication and interpersonal skills to work with patients, families, and referral sources
• Detail-oriented with strong documentation and organizational skills
• Ability to handle crisis situations calmly and efficiently
• Knowledge of insurance verification and pre-authorization processes preferred

Physical & Work Environment Requirements

• Ability to sit, stand, and walk for extended periods while performing intake and administrative duties
• Must be able to lift up to 20 pounds occasionally for office materials and patient records
• Work in a fast-paced environment and manage multiple priorities simultaneously
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions