Intake Coordinator

About the role

Banyan Treatment Centers, a nationally recognized leader in behavioral and mental health care, is seeking a detail-oriented Intake Coordinator to join our team in Laurel Run, PA. As the first point of contact for individuals entering our facility, you will play a vital role in shaping the patient experience. Drawing on your strong customer service skills, you’ll guide patients seamlessly through the admission process with professionalism and respect. Your ability to provide a calm, supportive presence during this critical time will help ensure a smooth and welcoming transition into Banyan's care.

Responsibilities

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
• Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.

Qualifications

• Associate degree in Social Work, Psychology or related human services field.
• 1-2 years of experience in behavioral or mental health treatment, preferred.
• Experience working with patients at a detox level of care, preferred.
• Familiarity with KIPU and Salesforce systems, preferred.

Skills

• Gain valuable experience in behavioral health, enhancing skills in patient intake, support, crisis management, and effective communication.

Benefits

• Medical, vision, and dental insurance
• Whole and term life insurance
• Short- and long-term disability coverage
• 401(k) with employer match
• Paid time off and holidays
• Wellness incentives
• Employee assistance and referral programs
• Career growth opportunities through continued education, training, and advancement
• Collaborate with a diverse team reflecting the communities served, with many team members bringing firsthand recovery experiences

Schedule

Full-time