Intake Coordinator

About the role

Serving as the primary onsite point of contact for new patients, families, visitors, and referral partners upon arrival, the Intake Coordinator ensures every person who walks through our doors feels welcomed, informed, and supported from the very first moment.

Responsibilities

• Serve as the primary onsite point of contact for new patients, families, visitors, and referral partners upon arrival
• Conduct and manage the full onsite intake process, including receiving and processing new admissions from arrival through program entry
• Handle, inventory, and log patient property in accordance with facility policy
• Perform verification of benefits (VOB) at the point of admission and ensure accuracy of insurance and financial documentation
• Communicate intake steps and expectations clearly using trauma-informed, client-centered communication
• Address questions, concerns, and objections from patients and families with professionalism, empathy, and solution-focused responses

Qualifications

• Required: Associate's degree and/or equivalent relevant experience
• Current CPR certification
• Strong administrative, organizational, and time-management skills
• Excellent verbal and written communication skills with the ability to build rapport quickly
• Experience with customer service, intake coordination, or sales support functions
• Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards
• Strong attention to detail with a focus on documentation accuracy and compliance