Intake Coordinator

Responsibilities

• Follow up on referrals received from marketing representatives and referral sources.
• Manage the intake process for patients seeking home care services.
• Cook up and follow up on patient approvals with insurance companies, and other vendors.
• Communicate regularly with patients, family members, referral sources, physicians, and outside vendors.
• Maintain accurate and up-to-date patient records and intake documentation.
• Ensure all required documentation is collected and submitted in a timely manner.
• Monitor referral status and provide updates to patients and referral sources.
• Aid with staffing and case coordination when needed.
• Work closely with intake, coordination, and management teams to ensure timely service initiation.
• Meet departmental goals and performance expectations.

Qualifications

• Strong organizational and multitasking abilities.
• Must have at least 1 year of home care experience.
• Spanish speaking is a plus.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to prioritize tasks and manage competing deadlines.
• Team-player mentality with a positive attitude.
• Ability to handle pressure and adapt to changing priorities.
• Previous home care, healthcare, intake, coordination, customer service etc experience.