Intake Coordinator/Administrative Assistant

About the role

The Intake Coordinator/Administrative Assistant serves as the first point of contact for individuals seeking services, providing a welcoming, compassionate, and organized entry into the program. They will gather and verify applicants' information, assess initial needs, provide resources for all callers who do not qualify for NLM, and ensure appropriate documentation is completed by all incoming clients. The Administrative Assistant provides vital support to the Mission’s Program team by maintaining records in all the case management programs, assisting with move-ins of new clients, and keeping documents organized for the program team and clients.

Responsibilities

• Serve as the first point of contact for individuals inquiring about services from New Life Mission.
• Conduct intake assessments to determine eligibility and immediate needs.
• Collect and verify documentation, including background checks.
• Cook up and schedule intake appointments for in-person interviews and move-ins with appropriate staff, including lead case manager and program director.
• Cook up and coordinate room set up for all incoming clients.
• Enter and maintain accurate client data in Dropbox, Mission Tracker, and HMIS.
• Communicate with referral partners (e.g., shelters, hospitals, outreach workers, law enforcement, or community agencies).

Interpersonal Skills

• Take ownership of assigned families and projects.
• Effective communication with the Program Team
• Maintain confidentiality and set appropriate boundaries.

Time Management and Teamwork

• Work effectively with the Program Team to support the smooth transition of individuals into the Mission.
• Meet all deadlines and complete intake duties promptly.
• Highly organized, detail-oriented, and skilled in multitasking in a mission-driven environment.

Required Skills

• Smartphone knowledge and texting capabilities
• A heart for serving individuals experiencing homelessness and trauma.
• Proficient in computer applications, including Microsoft Office (HMIS, Outlook, Word, Excel, Dropbox, DocuSign, Google Docs).
• Strong organizational, verbal, and written communication skills, and ability to work well with a team.
• Ability to write clear, concise, accurate notes and other communications.

Salary/Hours/Etc.

• Full-time position – 40 hours per week, primarily Monday – Friday and some Saturdays
• Salary range: $15-$18/hr dependent on work experience, skillset, and education
• Drug Testing and Background Check required

Benefits

• Opportunity to serve a faith-based, fiscally responsible, innovative, and valuable outreach to community members in need.
• Established identity as a faith-based, fiscally responsible, innovative, and valuable outreach to community members in need.
• Through tangible services, ongoing ministry, and various unique programs, we hope to further grow and strengthen our role within and throughout the Brevard community.

Contact

• New Life Mission
• New Life Mission seeks to glorify God by ministering to the needs of homeless women and their children. We work to permanently break the cycle of homelessness in these families by providing housing, access to health care, transportation, education, job and life skills training in a safe, Christ-centered residential setting. The 12-24 month program is designed to lovingly transform families from dependency to self-sufficiency through daily accountability, personal responsibility and goal advancement with guidance administered from a Biblical perspective.
• Core Values
• While words such as 'integrity', 'accountability' and 'excellence' certainly describe characteristics that our organization strives to embody, our core values are ones that can't be expressed through words—and only exist as an extension of our actions. This includes taking everyday steps for our board of directors, staff and residents to:
• - Inspire hope
• - Demand excellence in everything we do
• - Create leaders centered on stewardship (time, talent and treasure)
• - Respect each person as an individual
• - Demonstrate integrity and accountability
• - Move toward and demonstrate self-sufficiency through teamwork and mentoring
• - Commit to spiritual, emotional, social, and vocational growth
• - Maintain an environment that fosters teamwork, success and trust
• Identity
• At New Life Mission, we've worked hard to establish our identity as a faith-based, fiscally responsible, innovative, and valuable outreach to community members in need. And through tangible services, ongoing ministry, and various unique programs, we hope to further grow and strengthen our role within and throughout the Brevard community.

Company Website

• Company Website: NewLife-Mission.org