Intake Certification Specialist -Seasonal

Seasonal full-time positions available in the Meriden and Waterbury area.

Responsibilities

• Accurately enter all client information required for energy assistance applications into the system.
• Verify the correctness and completeness of all submitted documentation.
• Determine client eligibility based on program criteria and available documentation.
• Configure income sources and convert them into monthly income figures for assessment.
• Notify clients of their award amount or ineligibility status in a clear and professional manner.
• Refer ineligible households to other available fuel assistance programs and resources.
• Maintain detailed records of client interactions and application statuses.
• Collaborate with team members to ensure smooth processing of applications and compliance with program guidelines.

Requirements

• High school diploma or equivalent; additional education or experience in social services or related fields is preferred.
• Strong attention to detail and accuracy in data entry and documentation review.
• Excellent communication skills, both verbal and written.
• Ability to assess eligibility criteria and interpret program guidelines.
• Proficiency with computer systems, data management, and Microsoft Office Suite.
• Compassionate and respectful approach when interacting with clients.
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in social services, case management, or related roles is a plus.
• Valid Driver’s license and transportation to community intake sites.

Skills

• Data entry and documentation review
• Eligibility assessment and program guideline interpretation
• Computer systems and Microsoft Office Suite proficiency
• Client communication and interaction
• Team collaboration and independent work in a fast-paced environment

Pay

$17.25 per hour

Schedule

40 hours per week, Monday through Friday, 8am to 5pm

Benefits

• Sick Time
• Holiday Pay

About the organization

New Opportunities Inc. is a community action agency serving Waterbury, Meriden, Torrington, and 22 surrounding Connecticut towns. Our mission is to improve the quality of life for economically disadvantaged individuals by providing necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment.

We offer a variety of social service programs designed to eliminate poverty and assist people in need, including Energy Assistance, Fatherhood Initiative, Child Welfare and Family Development Services, Early Childhood Education Programs, Elderly Services, Homeless Shelter and Transitional Housing, and Ex-Offender Programs and Re-entry Services. Annually, more than 61,000 individuals benefit from our programs.