SS Intake Specialist

About Disability Law Group

We are a mission-driven law firm focused on Social Security Disability and Veterans’ disability benefits. Our work demands more than legal knowledge; it requires empathy, persistence, and a genuine commitment to listening to people when they need it most.

Our core values — Listen, Invest, Vigor, Empathy, and Solutions (LIVES) — shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat each client's situation as unique and deserving of thoughtful, personalized advocacy.

Our team is made up of dedicated professionals across intake, applications and appeals, records, case management, attorneys, and leadership, all working collaboratively to deliver exceptional service nationwide.

We also believe in investing in our people. DLG offers competitive pay and benefits, meaningful opportunities for growth and advancement, and a workplace culture that values balance and recognition — including a paid day off for your birthday, team celebrations, and firm-wide KPIs. Our team regularly participates in community clinics, scholarship initiatives, and volunteer opportunities, giving everyone the chance to make an impact beyond their day-to-day work. We also offer a flexible hybrid work and a family-first model.

Important Notice to Apply

Your application will be evaluated based on your ability to follow instructions. To be considered for this position, you must submit the following:

• Resume
• Cover Letter
• References

Job Summary

As an Intake Representative in our Social Security Department, you will be helping to cultivate and maintain the prospective client relationship from the very start. Empathetic communications are of utmost importance while prioritizing new leads and incoming calls with scheduled appointments. Great attention to detail is required to guarantee efficient and accurate processing of claims from clients from start to finish. Effective listening is critical to help identify all possible claims and the proper avenue for relief – whether a new claim is needed, an appeal, or an upcoming hearing. This position involves extensive communication with clients and paperwork review with a keen eye for details, computer-skills, and phone call management capabilities.

Key Responsibilities

• Frequent call management abilities, prioritizing your schedule to allow for new callers and appointments, talking to prospective clients, obtaining and reviewing documents needed to assist in case acceptance, and working closely with our attorneys and staff to help our new clients.
• Review incoming paperwork from various mediums, saving in appropriate software.
• Communication with Case Managers and Attorneys to promptly address any issue found in a file, ensuring excellent service for our clients. Communication with current clients and/or other government agencies may also be necessary to track and confirm status of claims.

Key Skills

• Empathy and patience
• Organized with attention to detail
• High ability to multi-task
• Proficiency in Microsoft Office and computer software

Working Conditions

• In the Troy, MI office, Hybrid or Remote Options

Compensation & Benefits

• Salary range: $18-$21 depending on experience and alignment with required skill set
• Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)
• Paid time off and sick leave
• Paid holidays (including the day after Thanksgiving)
• Tuition reimbursement
• 401(k) plan with employer match
• Wellness and professional development programs