Intake Call Center Representative

About the role

Join us at Columbia Mental Health, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals to make a difference in the field of behavioral health. You will play a pivotal role in connecting individuals with life-changing behavioral health services as an Intake Call Center Representative.

Responsibilities

• Handle inbound calls, conducting initial screenings and assessments to gather vital information.
• Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
• Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
• Maintain accurate documentation of client information and ensure compliance with privacy regulations.
• Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Qualifications

• High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
• 1–2 years of call center or customer service experience, ideally in behavioral health or healthcare.
• Excellent interpersonal and communication skills, with an ability to show empathy and patience.
• Familiarity with behavioral health terminology and available community resources.
• Proficient in using computer systems, including Microsoft Office.

Benefits

• Competitive compensation and a wide range of benefits, including medical, dental, vision, and low-cost virtual care.
• Dependent and domestic partner coverage.
• 401K retirement plan.
• Comprehensive onboarding and ongoing educational resources tailored to cultivate your talents.
• Opportunities for career growth in a nurturing environment guided by seasoned professionals.
• Collaborative and inclusive work environment that celebrates team success.

Pay

The hourly compensation range for this role is $19 – $21. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities.