Intake Attorney

About the role

We're looking for an Intake Attorney who thrives on connection- someone who can turn a worried caller into a confident new client by offering clarity, reassurance, and a steady voice in a stressful moment. You'll be part of our industry-leading Case Control Center, working at the heart of a department that is rapidly expanding as our firm continues to grow nationwide. This role is all about helping people take that first step toward justice. You won't manage a caseload or represent clients in court. Instead, you'll focus on what you do best: listening, explaining, guiding, and showing potential clients why choosing a firm that is truly For The People is the right decision for them. If you're energized by fast-paced work, passionate about helping people, and excited to be part of something big, you'll fit right in.

Responsibilities

• Speak directly with potential clients who need attorney reassurance before signing. Break down the legal process in clear, simple terms and help them feel confident choosing our firm.
• Build trust quickly- your empathy, communication skills, and professionalism often determine whether a caller becomes a client.
• Follow up on outstanding calls and unsigned retainers within your control, keeping communication timely, consistent, and professional.
• Work closely with CCC leadership, managing partners, and attorneys nationwide to ensure smooth and efficient case onboarding.
• Document all conversations and assessments in the intake system with accuracy and attention to detail.
• When not assisting callers, partner with the Under Review team to evaluate the initial merits of potential personal injury cases and provide guidance on next steps.
• Review police reports, photos, and other early case materials when needed to support your evaluation.
• Make real-time decisions on case acceptance in alignment with firm strategy and criteria.

Qualifications

• Juris Doctor (JD) from an accredited law school.
• Active member of the Florida Bar in good standing.
• At least 3 years of personal injury experience; either managing your own caseload or working as an Intake Attorney.
• A deep belief in our mission of being For The People and genuine confidence in the strength, resources, and results of the largest personal injury law firm in America.
• Exceptional communication and customer-service skills. You know how to listen, empathize, and guide people who are overwhelmed, anxious, or unsure where to turn.
• Comfortable working in a high-volume, fast-paced call center environment where every conversation has the potential to change someone's life.
• You bring energy, passion, and enthusiasm to your work every single day.
• The idea of helping build and scale a rapidly growing department within a fast-expanding law firm genuinely excites you. You're motivated by growth, innovation, and being part of something big.
• Litigation experience is a plus, but not required
• Spanish is a huge plus!

Work Location

Plantation, FL — On-site. This role requires full-time, in-office presence at our Plantation, FL office. Applicants must reside within commutable distance.

Benefits

• Medical and dental insurance
• 401(k) plan
• Paid time off and paid holidays