Intake and Enrollment Specialist - Meals on Wheels Program

When you join Catholic Charities of Southern Nevada, you’re becoming part of a mission that has uplifted our community since 1941. Every day, your work directly supports the most vulnerable individuals in Southern Nevada — offering dignity, hope, and critical services to people of all backgrounds, regardless of race, religion, or creed. As one of the region’s leading nonprofit service providers, we operate 16 impactful programs that reach more than 4,000 people each day. Our team serves across four essential areas — Family Services, Food Services, Immigration and Refugee Services, and Homeless and Housing Services — including the largest Meals on Wheels and Emergency Shelter programs in Southern Nevada. When you work here, you’re not just doing a job; you’re helping transform lives.

What We Offer

• Competitive insurance coverage
• Generous paid time off
• A retirement plan to support your future

About the Role

The Intake and Enrollment Specialist is the point of contact for Meals on Wheels clients with the primary responsibility of providing excellent customer service on incoming and outbound calls. This position manages incoming leads, conducts eligibility screenings, and ensures qualified clients are successfully enrolled into appropriate programs. The Specialist processes applications for service, maintains records on all service recipients, and completes data entry tasks. They provide ongoing support and expertise through eligibility coordination, planning, implementation, and overall evaluation of individual client needs. The role includes general case coordination/management in accordance with grant requirements and specifications for the Meals on Wheels (MOW) program, maintaining accurate records, and supporting clients in understanding available resources and next steps.

Responsibilities

• Receive and respond promptly to incoming inquiries via phone, email, or online referrals.
• Conduct initial intake assessments to gather client information and determine eligibility for the Meals on Wheels program.
• Accurately document client data in the organization’s case management or CRM system.
• Explain program requirements, services, and expectations to clients in a clear and supportive manner.
• Facilitate in-person meetings with clients to obtain necessary program documentation.
• Maintain awareness of potential resources in the community and make proper referrals.
• Identify clients’ eligibility for various housing, employment, substance use, nutritional assistance, or other applicable programs and provide appropriate program guidelines.
• Correspond in writing to individuals who cannot be contacted by phone.
• Coordinate with program staff to ensure timely and appropriate placement of eligible clients.
• Track client applications and follow up on missing documentation or incomplete information.
• Maintain confidentiality and compliance with agency policies and applicable regulations.
• Generate and submit reports on intake activity, enrollment status, and client outcomes as requested.
• Identify and refer clients to other internal or community resources when needed.
• Support ongoing process improvement related to intake and enrollment efficiency and client experience.
• Complete required program-related documentation utilizing computer programs and data collection systems.
• Work with leadership to implement meal service for new clients and prepare daily delivery schedules.
• Follow up with Meals on Wheels clients on hold and document all interactions.
• Register newly assessed applicants and update information on recertified service recipients in CCSN and ADSD databases.
• Adhere to grant requirements and program policies and procedures.
• Maintain meal delivery records and manage the number of individuals on the delivery routes to ensure the program serves the number of meals for which it is funded.
• Create and maintain files of active service recipients, individuals who have been canceled from the program, and incomplete applications.
• Support the Meals on Wheels delivery team when needed.
• Other related duties as directed.

Requirements

• High School diploma / GED required. Post-secondary education is preferred.
• Minimum of five years of work experience in an administrative position is preferred, or a combination of education and related equivalent experience.
• Two years of full-time professional-level casework experience in a social service agency preferred.
• Flexible schedule to work after hours and weekends, as necessary.
• Bi-lingual (English/Spanish) preferred.

Skills

• Effective written and verbal communication skills and computer literacy.
• Ability to organize daily activities to meet deadlines.
• Computer knowledge of Word, Excel, and Office applications, as well as experience in databases.
• Outstanding customer service skills; must enjoy speaking to customers in person and on the telephone.
• Excellent organizational and time management skills; able to handle multiple tasks and deadlines.
• Ability to work independently or with a group.
• Strong sense of focus and task-oriented with a non-judgmental approach and clear sense of personal boundaries.
• Ability to maintain professionalism, empathy, and confidentiality in all client interactions.
• Ability to work in a variety of settings with culturally diverse groups and be culturally sensitive as appropriate.
• Ability to manage personal appointments and schedule, prioritize work, and meet necessary deadlines.
• Problem-solving skills with the ability to apply sound judgment and decision-making.

Physical Requirements

• Primarily works both in the field and in an office environment.
• Ability to communicate with clients, volunteers, co-workers, and supervisors.
• Ability to operate and use office equipment, especially computer, keyboard, and mouse.
• Ability to continuously sit and/or stand (primarily a seated position).
• Frequently engaged in taking and making phone calls.
• May occasionally lift up to 25 pounds.

Pay

$19.00 per hour